Senior MSP Client Product Specialist

The Senior Product Specialist plays a critical role in ensuring the successful adoption and utilization of our Section 111 products. This position requires exceptional communication skills, a client-focused approach, and strong analytical capabilities. A key responsibility of the role is providing dedicated support to a VIP client account that is both strategically significant and highly complex, requiring a thoughtful, adaptable, and solutions-oriented approach. The Specialist must be prepared to accommodate evolving client needs and respond rapidly to requests, all while maintaining a strong relationship and ensuring compliance with evolving Medicare Secondary Payer (MSP) regulations.

Client Support & Relationship Management

•    Serve as the dedicated CMS Reporting lead for top-tier clients, maintaining strong relationships, ensuring rapid responsiveness to requests, and contributing to long-term client success and growth in collaboration with internal teams.
•    Triage and resolve product and claim-specific inquiries in a timely manner, accommodating client needs with urgency and professionalism.
•    Coordinate client onboarding activities, including leading calls and providing support for setup as required.
Compliance Oversight & Platform Management
•    Ensure the Section 111 platform performs as required, partnering with the technical team to identify and resolve issues promptly.
•    Stay current on CMS policy updates to ensure all products remain compliant and up to date.
•    Proactively monitor data quality to support accurate delivery of contracted services and anticipate potential downstream impacts on related products.

Data & Reporting

•    Generate and deliver client-facing reports on a weekly and monthly basis.
•    Extract, manipulate, and format data into reports, charts, and graphs for clear presentation to clients and internal stakeholders.
•    Analyze data and reporting solutions to identify business impact, uncover correlations or discrepancies, and propose improvements or alternative approaches.

Documentation & System Improvement

•    Maintain complete, accurate, and appropriately stored product documentation, while also documenting and formalizing previously undocumented technical processes.
•    Identify opportunities for system enhancements and recommend process improvements, including exploring alignment with other Section 111 reporting tools where appropriate.
•    Collaborate cross-functionally with Development, Business Analytics, and other internal teams to ensure client needs are met with accuracy, timeliness, and expertise.

•    Strong background in Medicare Secondary Payer (MSP) compliance, with the confidence to serve as a subject-matter expert for clients and internal teams.
•    Skilled in data analysis and manipulation, with proficiency in Excel (including VLOOKUP, pivot tables, and other advanced functions).
•    Previous experience with insurance claims or related industries is preferred.
•    Highly organized and detail-oriented, with a strong commitment to accuracy and quality in all deliverables.
•    Proven ability to manage complex and high-touch client relationships, demonstrating professionalism, adaptability, and resilience in challenging situations.
•    Comfortable working independently, exercising sound judgment while balancing client requirements, efficiency, and cost effectiveness.
•    Strong written and verbal communication skills, with the ability to engage both internal teams and external clients.
•    Collaborative team player who contributes positively to shared goals.
•    Quick learner with the ability to grasp new concepts and systems rapidly.
•    Ability to document and formalize previously undocumented technical processes to improve clarity, consistency, and knowledge sharing across teams.
•    Proactive in identifying opportunities for system or process improvement, with the ability to recommend enhancements and alignment with other Section 111 reporting tools where feasible.
•    Bachelor’s degree preferred, with at least two years of experience in a corporate office or client-facing environment.
•    Willingness to travel up to 5–10% as needed.

 

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