Director, Professional Services - IT Solutions

DGR Systems is looking for a Director of Professional Services Delivery to focus on leading and developing our professional services practice areas. This individual will lead our professional services team members including practice leads, architects, engineers, and technicians and will be instrumental in developing service offerings and assuring all delivery meets our expectations. This position requires an individual that is highly motivated and passionate with the ability to identify and develop great talent, stay current with IT industry trends, understand customer needs, and deliver the highest level of professional services. Qualified candidates will have keen technical acumen and the ability to focus on short-term objectives without losing sight of long-term value. This individual will reside in the Tampa Bay or surrounding area, be an essential member of the DGR Systems core leadership team.

Responsibilities

• Lead a team of talented service delivery engineers within Modern Workspace, Modern Security, Modern Infrastructure and Modern Data teams.
• Provide leadership, employee development, coaching and mentorship enabling the team to execute competently and professionally in our areas of focus.
• Bring clarity, creativity, and passion to the team – by setting a vision, rallying the team behind it, and driving real business value to our clients.
• Ensure the team’s success by removing roadblocks, addressing conflicts, and operating as its champion.
• Motivate and instill a strong sense of ownership and build a culture of accountability within the delivery team.
• Collaborate with other engineering managers and the PMO on project schedules and resource allocations to ensure timely delivery and customer satisfaction.
• Maintain specific knowledge of clients and how our services relate to their business strategy and goals.
• Review project deliverables for accuracy and consistency by leading project review processes and provide direct feedback to team members.
• Collaborate with the appropriate internal teams to develop and maintain a technology plan that supports client’s needs.
• Manage escalations internally to ensure appropriate servicing of client needs.
• Ensure consistency of existing systems by enforcing standards and procedures for implementing technical solutions.
• Collaborate with leadership and work closely with others across the organization to define and deliver new service product offerings.
• Own the pre-sales support process while contributing to overall business strategy, plans and technology direction.
• Lead C-level and Sr. level meetings with clients to execute discovery and understanding of technical and business needs.
• Conduct client focused business and technical workshops in areas such as architectural discovery, project charters, road map and planning sessions, and knowledge sharing.
• Attend regular leadership meetings and provide reporting related to delivery team efforts and utilization.

Requirements

• 10+ years of practical hands-on expertise in an IT professional services delivery area with at least 5 years of demonstrated leadership experience of a technical team.
• Understanding of tools, techniques, methodologies, and how technology is used to provide IT services.
• High emotional intelligence to be able to work in stressful situations ensuring quality outcomes.
• Ability to communicate and modify approach, language, and style to different audiences.
• Extensive experience in organizing team members, establishing priorities, and leading initiatives.
• Must be incessantly focused on ensuring the quality of the client experience.
• Prior presales activity experience within an IT consulting firm a plus but not required.
• Experience with a Microsoft partner preferred.
• Experience with a Cybersecurity, Network, Infrastructure, or Data Solution partner preferred.

Benefits

Why DGR?

DGR Systems helps solve the most complex business and operational challenges for their customers. Our team of top-level industry experts takes an innovative and straightforward approach to consulting, design, deployment, and ongoing Assurance Services to meet customer needs.

At a glance, DGR Systems was founded in 2009 in Tampa, Florida, and provides full-service solutions in the areas of Modern Workplace (Endpoint Solutions, Collaboration), Security (Identity and Access Management, Zero Trust, Information Protection) Modern Infrastructure and Cloud, and Applications (Collaboration Apps, SQL Reporting, Power Platform). With an impressive depth of experience across the Microsoft technology solution stack combined with our focus on integrating solutions from multiple leading vendors, we help org