Head of Self-Service Strategy Group Benefits

As the Head of Self-Service Strategy Group Benefits, you will lead a team of product managers, partner closely with both the Enterprise Digital delivery team and with leaders across the Group Benefits business to refine and execute the vision and multi-year roadmap for our self-service strategy including multiple digital assets including our portal, mobile app, and more. This includes soliciting and prioritizing ideas for enhancing the existing digital asset portfolio and prioritizing those against existing roadmaps. You and your team will be responsible for ensuring new and enhanced capabilities and experiences are sequenced and planned for development to meet business needs, partnering with delivery teams to overcome obstacles as they arise.  You will be responsible for developing a clear plan and associated business case for annual investment and providing regular updates to executive leaders on progress against the plan.

You will also be responsible for driving cross-functional collaboration to increase consumer adoption of Guardian’s digital capabilities. In this role, you will work closely with leaders in our field sales, client management, operations, service, marketing, claims, and product teams to ensure Guardian is capitalizing on our existing digital assets to drive greater adoption.

This role comes with high accountability, ownership, and leadership exposure. You will be provided the platform to contribute and make an impact from your first day in the role. You will be supported by a highly motivated, creative, and engaged team and manager.

You are:

A self-initiating individual and strong people leader with strong Group business acumen, excellence in collaboration, presentation development and delivery, project leadership, financial analysis, and strategy development. Ability to roll-up sleeves and drive ideas to action.  

You have:

• Strong leadership skills and experience with both direct and indirect leadership
• Experience with product management or product ownership in an agile environment
• Excellent collaboration and influencing skills to drive alignment and effect change across a wide range of stakeholders
• Experience working cross-functionally at all levels of the organization
• Ability to thrive and willingness to work in high-energy, fast-paced, high-volume, and dynamic environment with ability to align and adapt
• A roll up your sleeves mindset and ability to get work done independently and as a team
• Strong interpersonal skills and an approachable style. Natural curiosity
• Sound judgment and decision-making ability.
• Ability to develop a business case and influence strategic direction
• Sound understanding of customer needs and ability to leverage voice of customer input to influence decisions
• Ability to analyze data and provide actionable insight/direction on ideation for digital delivery

You will:

• Lead a team responsible for planning and executing against and refine a self-service multi-year roadmap
• Identify, solicit, and prioritize ideas for enhancing the digital asset portfolio; create new user capabilities and experiences, improve UX, support high adoption of digital tools, and drive operational efficiencies.
• Develop and execute on strategies to drive greater digital adoption
• Improve how we measure the impact of new digital enhancements on both customer engagement and operational efficiency
• Identify key gaps/opportunities to leverage digital solutions to increase efficiency in customer facing processes

Location

• Work from home, or on-campus presence at key locations including New York/NY, Stamford/CT, Boston/MA, Bethlehem/PA, Holmdel/NJ. Remote candidate considered for matching skill sets.

Salary Range

$121,680.00 - $199,905.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Health Care

• Choice of [high deductible/copay] medical plans*