Director, Engagement Management - Higher Education

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

Workday is the leader in enterprise-class, software-as-a-service (SaaS) solutions for managing global businesses. Our solutions combine the lower cost of ownership of SaaS with a modern approach to applications. Founded by PeopleSoft veterans Dave Duffield and Aneel Bhusri, Workday delivers Human Capital Management, Payroll, Financial Management and Worker Spend Management solutions for midsize and Fortune 500 companies.

About the Role

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The Director of Engagement Management will be responsible for growing and managing a team of Engagement Managers and Project Directors focused on successfully deploying our product solutions in our Higher Education practice. In addition, the Director will work with our product strategy and management teams to ensure we’re developing the right service offerings to meet the needs of our customers. The Director will work with sales leadership to develop business through positioning and selling services for new and existing customers. The Director will be measured on customer retention, customer satisfaction and revenue and margin goals.  

 

Key Areas of Responsibility:

·       Hires, develops and retains a team of highly skilled Engagement Managers and Project Directors dedicated to delivering the Workday suite of products including but not limited to HCM, Financials and Student and ensuring customer satisfaction with the Workday solution.

·       Ensures that Engagement Managers and Project Directors are meeting standards set forth in Workday’s implementation methodology.

·       Works across organizations to ensure we have a clear strategy and messaging regarding the role Workday and our partners will play on Workday deployments.

·       Works with our Alliances and Partner Operations team to ensure our partner organizations are prepared to support our customers.

·       Engages with our Enablement and PMO team to help prioritize and ensure the completion of strategic initiatives key to making the Higher Education practice a success.

·       Serves as an Executive Sponsor on customer projects.

·       Works with Resource, Consulting and Integration Managers to staff projects and act as an escalation point for project staffing issues.

·       Delivers on quarterly customer retention, team utilization, forecasting, revenue and margin objectives.

·       Aligns with the Regional Sales Team to ensure we’re properly positioning and selling our implementation, technology and education services and develop new subscription and professional service business; this includes but is not limited to active participation on prospect/customer opportunities.

·       Serves as the escalation point for resolving customer implementation issues.

·       Promote a collaborative atmosphere that encourages others to innovate, continuously improve the organization, and bring their best.

About You

Basic Qualifications:

• 3+ years leading a team or supporting direct reports.
• 10+ years of project management experience focusing on HCM, Payroll, Financial or Student software applications in Cloud SaaS/ ERP environments in the Public Sector space.
• Experience positioning and selling professional services while working with software sales teams to position/ sell additional products.
• 3+ years of professional services delivery experience implementing customers.
• Experience managing and developing project managers in a matrix environment supporting multiple customers.
• Experience in delivering large enterprise projects.

Other Qualifications:

• Experience as an Executive Sponsor on project deployments
• Experience successfully growing and managing a $20 million professional services organization.
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