Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience & Planning Expert within PNC's Technology Business Operations organization, you will be based in Dallas, TX.

This role is an individual contributor within Technology Business Operations responsible for end-to-end workforce operations and cross-functional orchestration across Technology, HR/TA, Finance, Sourcing, and Risk/Controls. The lead translates complex workforce and operating-model inputs into executive-ready narratives, runs operating rhythms (reviews, forums, reporting), and applies program management discipline to connect workforce strategy to execution—improving transparency, decision-making, and outcomes across a 17,000+ person technology organization.

Key Responsibilities:
1. Develop executive-ready narratives and materials on workforce strategy and performance (e.g., operating reviews, strategy updates, leader forums)
2. Drive coherence across workforce domains by aligning strategy, operating model, and execution to prevent fragmentation and improve outcomes
3. Partner across Technology and shared functions to deliver workforce plans and outcomes (e.g., sourcing mix, location strategy, capacity planning, cost optimization)
4. Orchestrate cross-functional inputs and interlocks (Technology, HR/TA, Finance, Sourcing, Risk/Controls, tool owners); surface tradeoffs, escalate when needed, and unblock execution
5. Apply program management rigor (plans, dependencies, risks/issues, action tracking) to deliver priorities and remove execution friction
6. Run operating rhythms and governance (strategy planning, workforce reviews, executive forums, reporting) with clear pre-reads, decisions, and follow-through
7. Lead day-to-day workforce operations and controls (intake/validation, approvals, data quality) aligned to headcount plans, funding, and audit-ready execution
8. Track and forecast capacity and demand across roles, locations, and sourcing channels; maintain dashboards and reporting that surface risks, constraints, and opportunities
9. Proactively identify workforce process gaps and execution risks; drive root-cause problem solving and continuous improvement across the workforce lifecycle

Key Skills:
· Business Intelligence (BI)
· Data Mining
· Strategic Planning
· Workforce operations & controls (requisition intake/validation/approvals, data quality, audit-ready execution)
· Workforce planning and analytics (capacity, demand vs. supply, hiring funnel health, forecasting)
· Technology workforce constructs and levers (sourcing mix, location strategy, cost levers) and operating models (product/platform/agile)
· Program/project management and governance (cadences, decision logs, action tracking, dependency/RAID management)
· Financial and headcount management (operating plans, funding alignment, cost optimization tradeoffs)
· Executive reporting and performance measurement (OKRs/KPIs/KRIs; leader-ready insights)
· Workforce systems and reporting tools (e.g., Workday, VMS) and dashboarding (e.g., Power BI/Tableau)
· Process improvement / operational excellence (root-cause analysis, standard work, sustainable controls)
· Executive presence and crisp written/verbal communication
· Synthesis and structured problem solving in ambiguous, fast-moving environments
· Influence without authority; stakeholder alignment and conflict management
· Strong judgment, prioritization, and bias for action
· Attention to detail and follow-through across multiple concurrent workstreams

Preferred Skills
· Workday Advanced Planning, VNDLY
· Process Intelligence, Operational Excellence
· Operational performance and risk measurement including OKRs, KPIs, KRIs
· Jira Advanced Planning, SharePoint, Power BI or Tableau, Power Automate Suite
· Agentic workflows

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

 

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Uses advanced knowledge