Senior Principal Technical Program Manager, Customer Requirements

Fleet Data Centers designs, builds and operates mega-scale data center campuses.  Fleet provides its customers with flexibility and predictability to meet their upside demand forecasts, addressing a key need in the market as traditional leased models are struggling to keep pace with the demand for new Cloud and AI infrastructure.  Fleet is led by a team of industry veterans that have already made a lasting imprint on the evolution of global digital infrastructure and are committed and uniquely capable of upleveling data center development scale and operations in the face of rising demand. Fleet is well positioned to bring in-house design, engineering and operational capabilities to collaborate with customers on tailored solutions for campuses of 500MW+.  This unique model enables Fleet to provide the world’s largest and most sophisticated customers with a seamless extension of their own data center fleets with constant access to design innovation. Fleet is headquartered in Denver, Colorado, with satellite offices in Seattle, WA and Arlington, VA. 

Position Overview:

This Senior Principal Technical Program Manager, Customer Requirements role manages direct engagement with the customer technical team to refine requirements and manage the ongoing change process.  Success in this role will require a blend of customer-facing skills, ability to manage process rigor and successfully document and drive consensus (internally and externally) on datacenter requirements.   
 

Key Responsibilities:

The successful candidate will have experience and practical expertise in the following: 

• Execute independently to drive regular external engagements with customers and translate requirements into formats needed for execution teams to deliver on time and within cost commitments. 
• Leading through influence.  This role is a leadership position that will require influencing customers externally and design engineering, supply chain and commercial leadership internally to drive a successful delivery engagement with Fleet’s end customer. 
• Partner with end-users/customers to drive closure on their needs into artifacts that define: building form factor, availability requirements, datacenter whitespace layout (busways, cooling systems, networking) into clear requirements that can be executable and well-defined requirements.  The right candidate can strike the right balance between ensuring execution teams have sufficient detail to progress their work while maintaining customer satisfaction around flexibility and openness to meeting their needs  
• Shape and define our external engineering change request process that manages scope, schedule and cost changes.  They must be capable of adapting the process to meet the evolving and unique nature of individual engagements, driving adherence to process and capable of applying the correct judgement to the right size process situationally. 
• Post lease signature, the person in this role must be capable of adapting product definitions and working with internal commercial and legal teams (as necessary) to update commercial contracts. 
• The right candidate shall be capable of engaging SMEs and experts across a broad range of subject areas including: Datacenter form factor, power and cooling, network and whitespace layout, utility and behind-the-meter power contracting and whitespace definition (rack layout, containment, power and cooling distribution, etc.) 
• Candidates must have excellent communication skills to synthesize complex requirements and their implementation details into a quick executive summary. They should also understand TCO and schedule