Senior Director - Client Program Manager

Let’s be unstoppable together!

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers act and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com.

What will you be doing?

In this client-facing program management role, you will oversee the development and execution of programs that support shared objectives and goals for the Circana/client partnership. You will ensure supporting projects work together to achieve these goals and yield ROI-positive business outcomes. You will achieve this by implementing solutions that improve the efficiency and effectiveness of Circana team operations and client execution. This role will focus on the following:

• Develop a Circana Thought Leadership Center of Excellence supporting senior stakeholders.
• Create and deliver a consistent program of Circana Thought Leadership for the C-Suite/senior executive level focused on macros economic and business trends and their impact on retail, consumer behavior, and the client.
• Partner with Circana industry experts and thought leaders to customize and package relevant content for different audiences
• Educate team members on available content and coordinate with them to create and execute a consistent delivery cadence
• Oversee and coordinate the deployment of Circana solutions for clients including, contracting, scoping and business requirements, process integration and training
• Develop and execute an on-going change management program aimed at greater driving business value, adoption, and utilization of Circana services and solutions, across all clients.
• Assess client needs and readiness, and develop the case for change
• Partner with team colleagues, Circana subject matter experts, and client stakeholders to formulate the change strategy including training, communications, and success measures
• Lead team efforts to develop and maintain training, best practice, and use case content library.
• Lead process to define annual objective and goal setting, workplans, track progress, measure business outcomes, and manage the pipeline of new business opportunities.
• Lead and coordinate key events such as Circana Growth Summit and Innovation Showcases, and or quarterly client earnings prep sessions, contract renewals and RFPs.
• Share team program management best practices and tools with other Circana retail teams as appropriate.

About you

Successful candidates will have previous program and project management as well as management consulting in a retail setting. They are energized by the attention to detail and discipline needed to plan and coordinate complex programs and activities, solve problems, and execute with excellence. In addition, competitive candidates are highly consultative and must have a demonstrated record of success in client relationship management and delivering positive business outcomes.

Job Responsibilities

•  Planning: Plan the program, define governance, establish sustainable goals; ensure supporting projects align with overall program scope and goals. Provide team coaching and guidance to on effective project management best practice and techniques.
•  Coordination: Coordinate activities across multiple work streams, and manage the interdependencies between projects
•  Resource management: Manage resources across projects, and ensure resources are utilized effectively.
•  Risk management and contingency planning: Facilitate identification risks and issues, probability of occurrence, develop contingency plans, and take corrective action as required.