Provider Management Associate

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Services:

• Program Consulting

• Finance Consulting and Billing Services

• Applied Technology

• Outsourcing and Operations

• Strategy

• Project and Grants Management

• Assessments and Feasibility Studies

Duties and Responsibilities

• Conduct and facilitate orientations for potential child care providers

• Complete new provider intake summaries with detailed notes from the interview/intake.

• Maintain new child care provider information, create files and assure all appropriate information is updated and entered into the case management data base system(s).

• Requests, compiles and files required verifications.

• Understands and thoroughly explains child care provider requirements, child care options available to parents, and importance of quality child care.

• Utilizes all required State and County computer systems for case management.

• Ensures all required forms and documentation have required signatures, obtain signatures as necessary, and appropriately file.

• Establishes and maintains good working relationships with partners including participants, County staff, child care providers and Stage 2 and 3 child care payment agencies.

• Provides monthly reporting statistics to supervisor for designated area of responsibility.

• May require child care provider site visits

Required Skills

• Exemplary customer service relationship techniques, including superior verbal and written communication skills.

• Excellent accuracy and attention to detail.

• Ability to prioritize work and meet deadlines.

• Ability to recognize and maintain the confidentiality of all materials in the work setting.

• Possess good understanding of basic office functions such as faxing, copying and scanning; proficient with computers.

• Demonstrated computer proficiency.

• Ability to maintain a record keeping and follow-up system.

• Ability to work independently, requiring minimal supervision and on multiple projects simultaneously.

Qualifications

• High School Diploma or equivalent required. Degree preferred

• 2+ years of relevant work experience

Working Conditions

• This position requires full-time (Mon-Fri) in-office work.

• PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical