Maintenance Technician II

Tricon Residential is an owner and operator of a growing portfolio of more than 38,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life’s potential. For more information, visit Tricon Residential. 

Job Description

The Maintenance Technician II is responsible for providing an exceptional and consistent customer service experience in all interactions with our Residents. They will be responsible for the completion of all maintenance requests/work orders on occupied homes within their assigned geographic territory.

Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein.  Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

• Communicate clearly, compassionately, and with empathy when speaking with team members, residents and vendors

• Provide exceptional customer service when interacting with team members, residents and vendors

• Communicate with the Assistant Maintenance Manager – Tech (AMM-T) and/or Centralized Maintenance Coordinator (CMC) to prioritize tasks throughout the day

• Respond and complete service requests in a professional and timely manner

• Consistently maintain a clean and safe work environment

• Repair or replace faucets, sinks, toilets, water heaters, garbage disposals, clear drain lines, and other minor plumbing repairs

• Repair or replace caulking, grout, and various crack fillers as needed

• Accurately test for electrical current and troubleshoot minor electrical repairs

• Repair or replace electrical outlets, switches, breakers, GFCI’s, 3-way switches, light fixtures, ceiling fans and other minor electrical repairs

• Repair or replace pre-hung doors, locksets, doorknobs, strikers, latches, hinges, door stops, lockboxes, and other minor hardware repairs

• Repair or replace windows, window screens, window blinds, window rescreening and other minor window repairs

• Repair or replace baseboards, door casings, trim moldings, quarter round, base shoe, and other minor hardware repairs

• Repair or replace cabinet doors, drawers, cabinet hinges, and other minor cabinetry repairs

• Replace HVAC air filters, clear condensate drain lines and pans

• Clean dust, plants and debris in and around HVAC condensing units to provide optimal air flow

• Repair wall holes, texture, touch up and paint walls and trim and other minor painting t

• Accurately fill out time sheets and enter all required data into work orders correctly

• Accurately utilize technology (work order system, inventory tracking system, company vehicles, etc.) to drive productivity and continuous maintenance service improvement

Qualifications:

• Skilled in installation, troubleshooting, repair of, but not limited to the items listed above

• Experience in leveraging technology (laptop, iPad, iPhones, etc.)

• Ability to work overtime hours, as needed

• Ability to correspond (in writing and verbally) effectively with team members, residents, and vendors

• Work safely, wearing Personal Protective Equipment (PPE)

Minimum Requirements:

• High school diploma or GED

• 5 years maintenance/construction background

• Daily travel between properties

• Must be able to work in environmentally and physically challenging working conditions