Coordinator Surgery Special Unit - Ambulatory Cancer Center

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Coordinator Surgery Special Unit - Ambulatory Cancer Center

                        

Location

Mayfield Hts

                    

Facility

Hillcrest Hospital

                     

Department

Ambulatory Cancer Center-Hillcrest Hospital

                      

Job Code

B16014

                     

Shift

Days

                       

Schedule

8:00am-4:30pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will work alongside a dedicated team of caregivers, receive endless support and appreciation, and build a rewarding career.

Our longstanding commitment to excellence in cancer treatment has been proven and recognized nationwide. Cleveland Clinic Cancer Center at Hillcrest Hospital has been awarded the designation of Comprehensive Community Cancer Program by the American College of Surgeons Commission on Cancer. With expertise and advanced technology, Cleveland Clinic Cancer Center at Hillcrest Hospital emphasizes prevention, early detection, personalized, aggressive treatment and customized support. 

As a Surgery/Special Unit Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic. 

A caregiver in this position works days from 8:00 a.m. – 4:30 p.m.

A caregiver who excels in this role will:  

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data. 

• Validate patient physician information and ensures accurate collection. 

• Identify patients in need of financial counseling to ensure appropriate payment of services. 

• Triage appointments, based on diagnosis, patient preferences and physician specialty. 

• Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians. 

• Perform scheduling both intra- and inter-departmentally as requested by physician orders. 

• Receive orders and processes as indicated by provider and schedules according to protocol. 

• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.). 

• Serve as liaison with admitting office regarding hospital reservations  

• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity. 

• Communicate with patients and their families to provide detailed instructions, directions and resources available. 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED  
• Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access 

• Two years of related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/operating room scheduling OR three years of customer service concierge experience 
• Knowledge of Microsoft Word and Excel applications 

• Proficient in personal computers (PC) and general knowledge of PC-based systems and software 

Preferred qualifications for the ideal future caregiver include:  

• In-depth knowledge of medical terminology and/or CPT/ICD coding 

Physical Requirements:

• Requires frequent standing, walking and sitting for extended periods of time.
• Lifting and carrying up to 25 lbs.
• Requires manual dexterity to grasp and handle records and to operate PC c