Patient Account Representative

Description

Position Purpose

A patient services representative trainer is responsible for a variety of activities related to the training of new PSRs and the continued education of current PSRs. This is a full-time position that requires experience, excellent communication skills and the ability to work in a team environment. 

Responsibilities and Duties

         Training of all new PSRs in regards to daily office operations.

         Evaluating all PSR trainees on accuracy and efficiency.

         Ability to balance EODs, locate discrepancies and correct.

         Maintain inventory and submit front office supply order to administration.

         Copy medical information as requested following proper procedures.

         Insurance verifications

         Patient check in/out

         Charge entry

         Self-payment posting

         Patient scheduling including MRI, PT, surgery, padnet

         Workers comp/Claim info

         Date last seen

         Refurbished orthotics, non-covered orthotics

         Understanding Insurance

         Navigating Epic Dar

         ABNs

         Referrals, authorization, pre-certifications

         Navicure

         Payment plans, care credit

         Scanning documents

         Account status (Bad Address, Statement Intervention)

         Any other work-related duties determined appropriate by management.