Information Technology Associate

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

 

JOB SUMMARY
The Information Technology Associate is a technology professional proficient in many facets of information technology without any specific specialty, who possesses general business knowledge and soft-skills allowing him/her to be adaptable in a wide array of IT-related work environments. The IT Associate is able to fulfill different supporting roles depending on specific technology needs, ranging from technology support, web page design, or application training, to data security, software testing, project management, etc. The IT Associate performs basic and recurring functions of IT departments within the organization, and often is the front line workers for those departments. He/she has knowledge of commonly-used concepts, practices, and procedures within the IT field. Relies on instructions and pre-established guidelines to perform the functions of the job.

ESSENTIAL DUTIES AND RESPONSIBILITIES
·         Perform technical and/or administrative tasks to ensure functionality and efficiency of the IT ecosystem.
·         Collaborate with other IT professionals (including remote ones) to maintain the department’s standards, functionality, and performance.
·         Ensure Customer Satisfaction with the utilization and results of the established processes and procedures.
·         Maintain positive relations with all employees and seek suggestions/ways of improving compliance of IT processes and systems
·         Participate in process, procedure, and systems continuous improvement, identify creative ways to reduce costs by streamlining them, and assure they are efficient and not redundant.
·         Participate in project activities and ensure timely project delivery. Organize own work effectively and efficiently.
·         Maintain discretion and confidentiality in all areas pertaining to data and proprietary information whether internal to Jabil or customer specific
·         Maintain discretion and confidentiality in all areas pertaining to IT systems
·         Participate in the exchange of ideas within the department. Ask questions and encourage input from other team members
·         Understand and embrace the business and IT strategic direction
·         Provide regular updates to appropriate managers and conference with them on complex or unusual situations
·         Demonstrate commitment to customer service: anticipate, meet and exceed customer expectations, solve customer problems quickly and effectively, make customer issues a priority
·         Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization
·         Ensure 100% adherence to all company, IT and department policy, processes and procedures
·         Comply and follow all procedures within the company security policy.
·         May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS
Must demonstrate self-sufficiency on the following skills/competencies:
·         Has the ability to follow written and verbal directions.
·         Has the ability to work effectively under pressure with constantly changing priorities and deadlines.
·         Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail.
·         Business Relationship Management – Practices building strong relationships with business, operations, and other IT groups.

Must be able to acquire the following skills/competencies under direction of others:
·         Accountability – Accounts for his/her activities, accepts responsibility for them, and to discloses the results in a transparent manner. 
·         Action/Results Oriented - Brings full energy to things he/she sees as challenging; enjoys working hard; can act with a minimum of planning; seizes more opportunities than others.