Supervisor Patient Access - FT - Days (74198)

JOB SUMMARY

Plans, organizes, monitors and improves the day-to-day, and short-term activities of the department. Leads, motivates and coaches individuals on the Patient Access Services. Provides consistent and constructive feedback to associates. Trains, develops or identifies associates training needs and resource needs, establishes priorities, schedules daily work and monitors the quality and quantity of work performed by the department and the individuals within the department. Recommends promotions and terminations, etc. Uses specialized knowledge of guidelines and regulations to provide guidance and advise to customers. Ensures department and related company activities are in compliance. Coordinates a wide range of activities within Patient Access Services which includes hospital admissions and discharge, ED registrations, bed control, census reporting, pre-registration, insurance verification, pre-certification, patient payment estimation, up front cash collections and order entry. Assists with planning, developing and administering departmental procedures, policies and standards, ensures organization policies and procedures are communicated and practiced. Develops appropriate measures or standards for performance and uses these to monitor, evaluate and continuously improve services and associates. Establishes and maintains positive business relationships internally and externally to ensure effective and efficient coordination of services to promote department goals.

JOB QUALIFICATIONS

Education: Bachelors Degree. Commensurate direct Patient Access and/or Patient Accounting experience may substitute for education.

Licensure: N/A

Experience: Four plus years experience in a healthcare facility having direct public contact and experience working with health care insurance carriers. Five plus years in Patient Access preferred. Two plus years in a supervisory or lead role preferred.

Skills: Excellent interpersonal and organizational skills. Demonstrated leadership abilities. Thorough understanding of the Revenue Cycle and the role and responsibilities of Patient Access within the Revenue Cycle. Ability to receive and express detailed information through oral and written communication. Proficient at Microsoft Office (Email, Word, Excel).

Ability to work in a high pressure or changing environment and exercise good judgment to resolve problems in the absence formalized guidelines and procedures.

PHYSICAL, MENTAL, ENVIRONMENTAL AND WORKING CONDITIONS

Very clean, well decorated office area, high patient volumes, with moderate noise levels. Must be comfortable working in a highly technical environment. Good health, able to work with numerous interruptions, ability to multi-task under moderate stress and pressure.

Full-Time Benefits

• 403(b) Matching (Retirement)
• Dental insurance
• Employee assistance program (EAP)
• Employee wellness program
• Employer paid Life and AD&D insurance
• Employer paid Short and Long-Term Disability
• Flexible Spending Accounts
• ICHRA for health insurance
• Paid Annual Leave (Time off)
• Vision insurance