Program Manager, Fintech & Startups - Associate Managing Consultant

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Program Manager, Fintech & Startups - Associate Managing Consultant

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard’s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.

The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Program Management consultants lead clients through business transformations by implementing strategically important Mastercard assets and services to bring value and drive growth. They serve as the Center of Engagement across all stakeholders within Mastercard and the client’s organization.

Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: https://careers.mastercard.com/us/en/consulting-specializations-at-mastercard

Roles and Responsibilities

You will manage multiple projects within a portfolio, providing efficient and effective coordination of a complex range of activities by clearly defining project team and stakeholder roles and responsibilities that are aligned with the delivery of the expected benefits. You will ensure effective identification of risks and pro-active solutioning to mitigate risks and impact on timelines.

Client Impact

•Manage deliverable development and workstreams on multiple large, complex high-value projects across a range of industries, problem statements, and cultures
•Utilize proven, accredited project and change management methodologies and techniques to help clients drive measurable value
•Define scope, timelines, and budget and perform cost, benefit, and risk analyses
•Report on issues, risks, progress, and timelines and summarize effectively, offering analysis, options, and credible solutions
•Manage working relationship with client managers, and act as trusted and reliable partner
•Develop strong bonds with clients that endure beyond a particular assignment, serves as a go-to resource for client staff, is sought out for knowledge of industry and firm

Team Collaboration & Culture

•Develop sound business recommendations and deliver effective client presentations
•Plan, organize, and structure own work and that of junior project team members to address client problems
•Lead team and external meetings, and lead or co-lead project management
•Contribute to the firm's intellectual capital and solution development, being a strong brand ambassador for Mastercard and Data & Services
•Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior team members
•Successful leadership of PMOs across different clients / businesses, identifying and mitigating risks, solving issues, developing plans and ensuring they are implemented in line with agreed timescales, budgets and quality criteria, including examples of re-aligning scope and objectives during a program to ensure maximum value extraction
•Demonstrate authentic leadership and integrity, gravitas and experience of leading multi-disciplinary teams in a matrixed environment, mentoring staff, evaluating performance and providing feedback

Qualifications

Basic qualifications

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