Customer Service Representative DK

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

What YOU WILL EXPERIENCE IN THIS POSITION:

Your goal is to lead a great customer experience by assuring we deliver to the customers in time what they have ordered and by keeping them timely informed with accurate information about the status of orders and other related queries or requests.

• Receive and answer customer calls/queries related to customer orders

• Receive and review customer orders

• Assist our sales department with technical support

• Coordinate technical solutions between our customers and technical office

• Process Product orders via ERP system

• Quotation management. Prepare quotes on request from customer and sales team

• Coordinate shipment with logistics department

• Be a single point of customer contact related to customer orders

• Issue credits/debits to customers

• Support finance in resolving payment disputes

• Effective backlog management

• Log/Report/Resolve customer complaints.

You have:

• Technical understanding and abilities to support our customers working within electrical automation and switchboards industry

• Ideally of 3+ years’ experience in similar job position from technical sales-oriented environment.

• IT skills: Excellent knowledge of MS Office is required

• Languages: Excellent communication skills – native Danish language skills essential as well as an advanced level of English

• Organizing: ability to orchestrate multiple activities at once using resources effectively and efficiently

• Customer Focus: act with customers (internal and external) in mind; dedicated to meet the expectations and requirements of all contacts involved in ensuring the customer project needs; be a problem solver

• Order management: understand how to separate and combine tasks into efficient. Strong interest in order management systems (preferred)

• Work flow; good at maintaining the total picture of a product order;

• Team player: have a positive and constructive impact on the team; professional attitude towards different positions working closely with within the operations organization.

We have:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

  • We are a $2.1 billion, high-performance electrical company with a dedicated team of 9,000 people, across more than 80 global locations

  • We have a robust portfolio of product brands dating back more than 100 years and including: nVent CADDY, ERICO, HOFFMAN, RAYCHEM, SCHROFF and TRACER

• Commitment to strengthen communities where our employees live and work

  • We encourage and support the philanthropic activities of our employees worldwide

  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:

  • Innovative & adaptable

  • Dedicated to absolute integrity

  • Focused on the customer first

  • Respectful and team oriented

  • Optimistic and energizing

  • Accountable for performance

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WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

  • At nVent, we believe safer systems ensure a more secure world. We connect and protect our customers with inventive electrical solutions. We design, manufacture, market, install and service high-performance products and solutions for mission-critical equipment, buildings and essential processes. Our solutions are helping build a more sustainable and electrified world.

  • We are a $3.3B company with a dedicated team of more than 11,000 employees around the globe. Our compr