Specialist Orders Success, Customer Experience (m/f/d)

There is a lot of logistical know-how behind every beautiful piece of jewelry. Welcome to Pandora EMEA Distribution Center GmbH, a company of the Pandora Group based in Hamburg-Moorfleet! Since 2011, our mission has been to bring beautiful things to people. Our distribution center is a pioneering logistics center with the highest sustainability standards that is fully geared towards efficient processes. From here we ship our goods quickly, safely and reliably to 69 countries in Europe, the Middle East and Africa. We are as diverse as our jewelry: about 240 employees with over 40 nationalities give special moments to countless customers every day. By supplying the Pandora stores but also through direct contact with end customers. Via the online shop, we delight them with individual products, such as engravings and stylish gift packaging. 

For our distribution center in Hamburg-Moorfleet, we are looking for energetic people who will ensure that wishes come true throughout the EMEA region. Join us now as 

Specialist Orders Success, Customer Experience(m/f/d)

Hamburg | Fulltime

 

Let’s DELIVER together:

 

The combined scope of the activities of this role significantly enhances operational efficiency, customer experience, and cross-functional alignment.

 

By embedding structured coordination, proactive monitoring, and process oversight across systems, logistics, and commercial operations, they reduce friction, accelerate execution, and enable faster decision-making for operational leadership team.

 

 These efforts will lead to tangible improvements such as shorter lead times, fewer escalations, and more reliable store launches—ultimately supporting scalable growth and a more responsive, data-driven business environment.

 

Based on the outlined responsibilities, the role demands a strong blend of technical and interpersonal capabilities. Key skills include expertise in ERP systems and order management processes, proficiency in data analysis and reporting, and solid project coordination abilities across store openings, campaigns, and operational workflows. Equally important are soft skills such as cross-functional communication, stakeholder alignment, problem-solving, and a customer-centric mindset—essential for driving efficiency, ensuring process adherence, and delivering impactful customer experience outcomes.

 

• Store openings coordination: Monitor incoming requests and progress and check adherence to process and report deviations to the manager.
• LIT and Claims patterns monitoring: Analyze weekly patterns of requests, Cooperate with the logistics team to address concerns and patterns in LIT and achieve a reduction of instances, ensuring re the correct process is followed end-to-end and maintain an overview for the leadership team.
• Proactive orders information share: Daily check of orders’ reports to highlight risks, and Cooperate with DSC to address orders not flowing in the systems (CL, lines, values).  Monitor weekly FR in cooperation with the WH team and highlight possible challenges to the manager. Backorder monitoring in cooperation with DSC for manual cancellation needs. Ensuring the specific queues connected to the above mentioned responsibilities are efficiently being taken care, also through SFSC if applicable.   
• Campaigns, sample and promotions DC ops coordination: Yearly calendar preparation and ad hoc promos in cooperation with internal DC stakeholders and Global teams: Orders intake sanity checks, adherence to process, amendments. Fill Rates monitoring together with DC WH Ops teams. Continuous improvement initiatives in cooperation with the Leadership team

 

What we DREAM of:

 

• Collaboration & Communication: You effectively communicate with internal teams and external stakeholders.
• Problem-Solving: You proactively identify and resolve service issues
• Attention to Detail: Precision in monitoring processes, reporting issues, and maintaining documentation
• Customer-Centric Mindset: Focus on delivering value and insights that enhance Customer Experience.
• ERP Expertise: very good understanding of ERP and CE systems,
• Advanced level of Excel and Power BI knowledge
• Process Mapping & Gap Analysis: Ability to identify process gaps and propose CE improvements
• Data Analysis: Competence in analyzing patterns (e.g. LIT, claims, fill rates) , checking reports and generating actionable feedback.
• Project Coordination: Experience in managing coordination of complex and cross-departmental a