Business Delivery Project Manager

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! Markel, a Fortune 500 company known for its specialty insurance products, is seeking a Senior Project Manager to join the Business Delivery team within our US & Bermuda Operations. This team is at the forefront of our technology transformation, specifically overseeing the business delivery of the Guidewire PolicyCenter Program.

This is a pivotal and exciting role focused on the PolicyCenter implementation of our highly profitable and growing Personal Lines portfolio. As a Business Delivery Project Manager, you'll play a crucial role in managing the day-to-day execution of the project, working closely with the Business Delivery Lead, Systems Integrator (SI) partner, internal delivery teams, and key business stakeholders.

Markel’s Personal Lines is the #1 writer of E&S Homeowners insurance in the US. We distribute products through multiple mediums, spanning wholesale, retail, and alternative channels, including direct to consumer, embedded solutions and key partnerships and alliances.

Joining the Business Delivery team will enable you to build a deep understanding of both the business operations and the technology that enables our strategic growth, as well as build relationships with multiple stakeholders across all levels of the organization. The experience provides incredible possibilities for a dynamic career at Markel.

The ideal candidate will have a solid background in project management with experience in the insurance industry (specifically personal lines), along with familiarity with Guidewire PolicyCenter would be highly advantageous. Strong organizational skills, attention to detail, and effective communication are critical for success.

Job Location: Hybrid work arrangement based in any US Markel office, EST or CST working hours

Responsibilities

• Work closely with the Business Delivery Leads, IT delivery teams, and systems integration (SI) partner(s) on the execution of our Guidewire PolicyCenter implementation program by managing the daily execution of project tasks, and ensuring progress according to the project plan and schedule.

• Manage the day-to-day project activities, including sprint planning, and management of product backlogs

• Organize and facilitate project team meetings, track action items, maintain clear and consistent communication within the team.

• Identify and proactively manage project risks and issues, escalating to the Business Deliver Lead as needed.

• Proactively monitor project budgets, forecast and track expenses, and report on budget status.

• Manage and actively update documentation for various reporting purposes and groups on project milestones, budget, dependencies and risks.

• Work with Business Delivery Lead to coordinate project phases and business readiness activities

• Manage project change requests, ensuring proper documentation, impact assessment, and approvals.

Skills and Competencies

• Minimum of 5+ years of project management experience in software implementation or IT projects.

• Proven experience as a project manager on at least one large-scale Guidewire PolicyCenter implementation.

• Understanding of the property and casualty (P&C) insurance industry, including underwriting workflows, distribution channels, and various insurance products.

• Experience with the Guidewire InsuranceSuite, including an understanding of the typical integrations and data needs between PolicyCenter, BillingCenter, and ClaimCenter.

• Familiarity with portal and API development, specifically in supporting policy administration systems.

• Strong experience in an Agile environment, including planning sprints, managing backlogs, and working with IT delivery teams.

• Solid problem-solving and analytical abilities.

• Ability to work collaboratively within a team and across different departments.

• Proficiency in project management software and tools (e.g., MS Project, Jira, Confluence).

Certifications

• Bachelor's degree in Engineering, Computer Science, Information Systems, or a related field (Master's degree preferred)

• Guidewire