Engagement Commons Front Desk Assistant (Student) (FWS)

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This position is available only to enrolled American University students.

 

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Department:

Facilities & Event Services

Time Type:

Part time

FLSA Status:

Non-Exempt

Job Description:

Summary:

The University Center is one of six administrative units within the Student Engagement cohort of the Division of Student Affairs located within the Mary Graydon Student Center and the Student Engagement Commons. The Student Engagement Commons (SEC) Front Desk Assistant reports to the Assistant Director, Facilities & Event Services.

The SEC Front Desk Assistant provides support for the various Recognized Student Organizations (RSOs) and Division of Student Affairs offices located together on the Mary Graydon Student Center (MGSC) 2nd and 3rd floors. The SEC Font Desk Assistant may serve as the first point of contact for many of the students, faculty, staff, parents, and others who are in search of an organization or department within the Student Center. The Assistant provides general office support to team members in a variety of ways supporting the general mission of the Student Engagement Commons.

Essential Functions:

1.) Customer Service

• Facilitate solutions to concerns that come to the attention of the front desk regarding event space setups, AV support, lockouts, lost and found, housekeeping issues, and minor facility maintenance request.

• Maintain a working knowledge of programming happening in the building, and facility needs. Communicate and report any security or safety concerns to the appropriate parties.

2.) Office & Administrative Support

• Serve as an additional agent to answer the University Information Line.

• Manage gaming system in Eagle’s Landing on the MGSC 2nd floor.

• Assist in the general upkeep of common spaces on the floor, assist in keeping keys, security of office spaces, rearranging furniture, and keeping an inventory of supplies for the various rooms.

• Maintain adequate stock of office/printing supplies, informing supervisors of necessary supply orders.

• Assist departments within the Student Engagement Commons with projects and other administrative tasks.

3.) Communications

• Maintain the presence of the reception desk including adequate supply of educational and informational materials (maps, event needs, etc.).

• Be timely and professional in all written and verbal communication with the Student Engagement staff and AU community members.

• Complete timely and accurate reports for supervisor as requested (room counts, lost and found, lockout, etc.).

• Complete and submit bi-weekly timesheets in accordance with the pay schedule.

Position Type/Expected Hours of Work:

• Part-time.

• 10 - 15 hours per week.

Salary Range:

• $17.95 per hour.

Required Education and Experience:

• High School diploma or equivalent.

• Active Federal Work Study award.

• Must be an active full-time undergraduate student at American University.

• Monday through Sunday, between 9 am to 8 pm, occasional late-night work available.

Preferred Education and Experience:

• Understanding of student involvement.

• Excellent communication skills, both written and verbal.

• Strong organization skills and attention to detail.

• Ability to adapt to and work in a fast-paced, ever-changing environment.

• Ability to work effectively with diverse constituencies.

• Ability to maintain confidentiality.

• Ability to work collaboratively.

Other Details

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