Technical Engagement Director

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Partnered with an Account Partner (Services Salesperson), the Technical Architect Director leads both pre and post-sales activities, acting as the technical authority across the portfolio of products and engaging other SMEs across the organization to develop and articulate comprehensive implementation proposals; this can include developing technical solutions to customer missions/objectives, sizing the effort/team size/team makeup/duration, identifying critical technical challenges: integrations, usability, security, data migration and third party solutions. They are responsible for overseeing adoption and consumption of our technology, building and leading customer relationships, customer satisfaction, and service delivery, in concert with account leadership. This may include the following:

• Deep understanding of Salesforce solutions and clouds (Federal/Public Sector)

• Ability to scope Salesforce projects (and integration with ancillary technology stacks)

• Pre-Sales solutioning of multiple Salesforce clouds in conjunction with the Solution Engineers

• Bringing public sector expertise and perspective

• Ability to drive better outcomes through extensive platform expertise

• Create deep alignment with customer IT departments and partners

• Ensure project operational compliance

• Executive Relationship building

To be successful, you have:

• Must reside in the Washington, DC metro area.

• Six to ten years of proven track record leading integration teams and architecting solutions within a diverse technical team of clients, system integrators, contractors, and internal teams.

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).

• Experience conducting technical workshops with technical and business clients to drive effective services and implementations.

• Proven experiences architecting services integrations:

  • One or more on-premise or SaaS packaged COTS (Commercial Off-the-Shelf) solution for ERP, CRM, e-Commerce, or mobile (e.g. Salesforce.com, NetSuite, Oracle, Siebel, SAP, Workday, etc.)

• Solid understanding of on-premise and cloud-based infrastructures, SDLC pipelines, configuration, and deployment.

• Experience with API and integration security with solid grasp of authentication and authorization concepts and principles.

• Demonstrated experience with high-availability, fault-tolerance, performance testing and tuning parameters on multiple engagements.

• Ability to work independently and be a self-starter.

• Ability to rapidly learn and take advantage of new concepts, business models, and technologies.

• Desire for continuous study of new technologies and functionality, and involvement in projects that push the capabilities of existing technologies.

• Travel may be required up to 50% and varies depending on the client requirements

The ideal candidate will have:
A successful track record of working optimally in a highly matrixed and fast-growing organization. A skill in correctly sizing and scoping Salesforce projects. A passion and belief in the unique value of professional services in a cloud software company. The validated ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success with Salesforce. The capability to recognize complicated customer and internal relationships and navigate win/win outcomes for multiple customers. The ability to partner with customer IT leaders and Salesforce partner leaders to align on the technic