Lead Technical Trainer

Job-ID: 15916; Location(s): Remote 

Job Description Summary

The Lead Technical Trainer is responsible for managing day-to-day operations, customer education, and other engagements at a Viega Experience Center (VEC). This position encompasses oversight of training programs, facility management, tours, and events to ensure a seamless and impactful customer experience. Interacts with a variety of customers – including owners, engineers, contractors, distributors, installers, and trade students – to deliver tailored education and foster an engaging adult learning environment. 

Job Description Details

Responsibilities

• Conduct on-site tours and trainings for Viega customers and flex content and style appropriately to ensure training material is prepared and customized according to the target audience.
• Facilitate training sessions utilizing hands on activities, learning displays, online job aides and PowerPoint presentations.
• Manage customer relationships during and after training courses to ensure customer satisfaction.
• Able to explain and demonstrate expert knowledge in all Viega systems and applications, articulate company services, and offer Viega solutions to customer problems. 
• Able to talk about a variety of aspects of the industry such as business skills, supply chain, sales, design, construction processes, etc. 
• Able to speak in general terms and detailed technical terms, all within the same presentation. 
• Responsible for overseeing the customer experience at the location assigned and collaborating with Viega field sales or other SMEs to provide a best-in-class training experience.
• Proactively stays at the forefront of the industry; references relevant studies, articles, and white papers to bolster Viega competitive positioning.
• Available as a backup to support in-person customer education at other Viega Seminar Centers, Viega Experience Centers, Trade Shows, or travel events.
• Supports the local sales team with special events held at the location they are assigned, or out in the field.
• Manages inventory of training materials, tools, and equipment, at the location they are assigned, ensuring availability and functionality.
• Maintains Viega workshops, tools, and displays for optimal operation and utilization during training sessions.
• Reports facility utilization metrics to Training Leadership and explores new methods of engagement to encourage building utilization. 
• Design and constructs piping displays as required for training sessions or promotional purposes.
• Independently manages a comprehensive schedule while effectively collaborating with cross-functional teams across multiple time zones.
• Collaborates with external vendors to ensure deliverables meet Viega’s quality standards and specifications.
• Assists with classroom preparation and cleanup.
• Required to travel up to 20% of the time. 
• Attends meetings as required and/or assigned
• Performs other duties as required and/or assigned

Required Qualifications

Knowledge, Skills and Abilities

• Proficient in the use of common office equipment and software – including: computers, printers, Microsoft Word, Excel, Outlook, Teams, and PowerPoint
• Ability to explain complex concepts to diverse adult learners in an engaging, entertaining, and informative manner.
• Strong interpersonal skills with demonstrated ability to effectively partner with key stakeholders and tactfully exercise influence across the organization 
• Communicates effectively, both verbally and in writing
• Effectively manages multiple tasks and priorities
• Exceptional written, verbal, and listening communication skills, ability to effectively engage with stakeholders in all levels of the organization. 
• Outstanding present