User Experience Manager, Content and Conversational Design

ADP is Hiring a Manager of UX Content and Conversational Design.

 

• Are you inspired by transformation and making an impact on the lives of millions of people every day?
• Are you empathetic to client needs and committed to leveraging research to create elegant, easy-to-use experiences?

 

This may be the perfect role for you. Ready to design what's next?

 

As a Manager of the UX Content & Conversational Design, you will lead a dynamic team of UX content professionals in shaping innovative, user-centric experiences across our Human Capital Management (HCM) solutions. Your strategic vision and leadership will bridge product, design, and operations, ensuring that our content is inclusive, accessible, and impactful.

 

This fast-paced, user-centric environment is comprised of passionate, innovative, and rapidly growing group of UX designers, researchers, engineers, and product managers. Enthusiasm, innovation, and fearlessness, coupled with a strong desire to solve problems for millions of users around the world is what you should bring to this role.

 

Like what you see?  Apply now!

Learn more about ADP at tech.adp.com/careers

 

 

What You'll Do:

Here's what you can expect on a typical day: 

• Lead a global team of UX designers, fostering a collaborative and high-performing culture.
• Discover. Work to uncover unmet needs from the ADP customers
• Collaborate. Partner effectively with product management, engineering, and user research to integrate content seamlessly into products and design systems.
• Foster a creative environment. Establish a culture of collaboration and critique, while measuring the impact of your team’s contributions in an environment where great design work can flourish.
• Advocate that words matter. Define and implement the UX content vision, ensuring alignment across global platforms.
• Streamline operations. Ensure efficient content workflows while maintaining quality.
• Scale what we do. Create governance models and frameworks to support effective content management and compliance.
• Propel achievement. Measure content performance and optimize content effectiveness.
• Balance priorities. Manage strategic leadership with strong hands-on UX problem-solving
• Advise. Mentor and develop your team to grow and evolve their purpose and mission
• Engage in talent activities. Participate in the recruitment and interview process, as the team grows

 

Qualifications

TO SUCCEED IN THIS ROLE:

• You'll have a Bachelor's degree OR equivalent.
• 5+ years’ experience creating sophisticated, yet simple and elegant experiences for enterprise products
• 5+ years’ experience, preferably in an agile environment, working with software product development lifecycle
• 8+ years of experience in UX content design or related fields, with a minimum of 3 years in a leadership role.
• Proven success in managing content design and operations within large-scale environments.
• Strong understanding of UX principles, content strategy, and design systems.
• Proficiency in tools such as Figma, AI-enabled content tools, content management systems, and knowledge of accessibility best practices.
• You must demonstrate the ability to successfully manage several large projects simultaneously
• You are capable of working hand-in-hand with product team members on requirements and design
• You can act as an internal consultant providing business and technical guidance: you're comfortable talking about business models and analytics
• You own an exceptional content design portfolio with well-thought-out interactions and content designs across both web and mobile applications

 

 

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

 

• Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to find the best solution.
• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another t