Director of Safety, Quality, and Patient Experience

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Director of Safety, Quality, and Patient Experience

                        

Location

Independence

                    

Facility

Business Operations Center

                     

Department

HC Corp Admin-Center for Connected Care

                      

Job Code

T97905

                     

Shift

Days

                       

Schedule

8:00am-5:00pm

                       

Job Summary

                         

Job Details

Cleveland Clinic is seeking a dynamic, experienced professional to lead safety, quality and patient experience for our Center for Connected Care. This role will make an impact on healthcare across the organization and within the communities we serve, ensuring we provide safe, top-quality care within the areas of Home Care, Hospice, Home Infusion, Home Respiratory Therapy, Medical Care at Home and SNF Connected Care. 

 

The Director of Safety, Quality and Patient Experience (SQPE) directs the safety, quality and patient experience within the Center for Connected Care. This leader acts as a member of the local leadership team and supports unique challenges. This leader models Cleveland Clinic Core Values and behavioral standards, ensures compliance with reporting, accreditation, and governance requirements. Additionally, this leader enables the STEEEP (Safe, Timely, Effective, Efficient, Equitable and Patient-Centered) focus on SQPE.  

 

This caregiver also leads the SQPE department to ensure consistency in application of assurance and improvement processes, collaborates with subject matter expert leaders in nursing quality, accreditation, EHS (Environmental Health and Safety), Radiation Safety, Safety, High Reliability, Infection Prevention, etc., to drive the organization to a consistent approach to being the best place to receive care anywhere. 

 

A caregiver in this role works Monday-Friday, from 8 a.m. -- 5 p.m., on-site at our Business Operations Center. 

 

A caregiver who excels in this role will: 

• Collaborate with leadership and support teams to develop and maintain an integrated Quality Plan to achieve quality, safety, patient experience and compliance goals. 

• Act as an accountable partner for all clinical areas within areas of responsibility. 

• Communicate priorities to stakeholders at all levels and drive performance on OKRs related to safety, quality, patient experience and compliance. 

• Support committees for quality improvement. 

• Drive continuous improvement activity around quality, safety, patient experience and compliance priorities and coordinate improvement projects. 

• Ensure continuous survey readiness. 

• Act as the local leader to reduce infections. 

• Measure and analyze data reflecting processes and outcomes prioritized by the Center for Connected Care and the Clinical and Operational Improvement Leadership Team. Act as the local expert in safety and quality performance. 

• Facilitate dashboard reviews, data analysis and decision-making from data. Identify and address root causes to lead to sustainable improvement. 

• Act as a champion for continuous improvement, utilizing the Cleveland Clinic Improvement Model. 

• Coach oth