Customer Onboarding Specialist (m/f/d)

<h3>Company Description</h3><p><strong>About us and our team</strong><br/> Does working at one of Europe’s largest fin-tech companies sound interesting to you? Are you keen to join a rapidly growing team, in an international environment where you’ll get tons of opportunities to develop yourself, and collaborate with colleagues from all over Europe? If so, you are in the right place!<br/> <br/> Nets is part of the Nexi group. As a group, we come from the merger and integration of Nexi, Nets and Sia; with a presence in more than 25 countries, more than 10,000 employees across Europe and experience on the market for more than 80 years. We provide limitless growth opportunities for our employees.</p><h3>Job Description</h3><p><strong>Why join us in 2023? </strong><br/> Just think of all the virtual shopping platforms, online stores, digital wallets, QR code payments and the contactless payment technology that stands behind them; this is all technology we use daily, the technology that will mark our future. By joining our team, you will be shaping the future of digital banking with us, working in a modern, innovative, and ever-changing environment. As we come from the merger of numerous companies globally, the opportunity to grow, learn and share expertise with colleagues across the whole organization, is enormous.<br/> <br/> If you join us in the role of <strong>Customer Onboarding Specialist</strong><strong>,</strong> this is what you can expect from us:</p><ul><li>Well-structured training for the job and constant support from your manager</li><li>Hybrid way of working</li><li>Flexible work hours</li><li>Home equipment allowance</li><li>Equipment needed for the role (laptop and mobile phone, including monthly mobile phone subscription)</li><li>Lunch benefit</li><li>Sponsored sports activities</li><li>Private health insurance</li><li>Referral bonuses for recommending new team members to join the company</li></ul><p><br/> <strong>About your future role</strong><br/> We are looking for a new specialist to our expanding team at Helsinki office. You will be part of Nordic Onboarding &amp; AML team with tasks mainly related to onboard new Swedish merchant acquiring customers. When a merchant wants to have payment solutions from Nets, Onboarding team reviews the application and do necessary checks.<br/> <br/> Your key responsibilities in this role will be:</p><ul><li>Diverse customer service tasks, serving all the Nets merchants on the Swedish market</li><li>Tasks to onboard new acquiring customers for the Swedish market in accordance with the agreed processes, procedures, and other instructions</li><li>Payment terminal tasks</li><li>Solving tasks according to offered services and business procedures as Risk- &amp; AML assessment and ensuring KYC</li><li>Responsibility to update or create new working instructions or process descriptions within own responsibility area</li><li>The continuous process improvement of key processes i.e. acquiring onboarding together with internal stakeholders as sales, product management and other teams</li><li>Participation to projects and other small development tasks including process optimization and system testing</li></ul><h3>Qualifications</h3><p><strong>What makes you the best person for this job?</strong><br/> Now when you read about the role, are you curious to discover more? If your answer is yes, check what qualifications make you the right candidate to apply. But keep in mind one thing - on top of your skillset, knowledge and experience, it's your potential that makes a difference for you to achieve your goals in everyday work.<br/> <br/> Qualifications needed to be successful in this role:</p><ul><li>Relevant working experience with customer service area, knowledge of the payment business area is a great benefit </li><li>Experience on co-operating with different stakeholders: internal and external</li><li>Advanced communication skills in Swedish, Finnish (native level) and English are required (both written and spoken).</li></ul><p>Additional skills and experience that would make you stand out:</p><ul><li>Suitable educational background in Finance, Business, Economics or similar</li><li>Experience with Payment products and card services – but not a prerequisite</li></ul><h3>Additional Information</h3><p><strong>Apply now!</strong><br/> By simplifying payments and enabling people and businesses to build closer relationships and grow together, we bring change to the lives of everyone around us. Joining us means becoming part of the international team that actively creates an easier tomorrow for every citizen, bank, and business. </p><p>If this is the right job for you, we would love to hear from you! Please apply as soon as possible. We will review all applications ongoing and close the position as soon as a new team member has been found. We are committed to creating a diverse culture in which talents from all walks of life can feel like they truly belong. By reading about thi