Branch Manager - Amarillo West - 6519

Overview

With the promotion of Tristan Martinez to Risk Specialist, Group 65 is excited to announce an opportunity for a Branch Manager at the Amarillo West - 6519 location! This position offers solid professional and financial growth opportunities. This is an outstanding opportunity for the right candidate possessing aggressive and proactive leadership to achieve continued growth and success. 

 

The Branch Manager is responsible for the overall management and strategic direction of his or her assigned branch and the related field territory, with emphasis in the areas of Management of Customer Service and Operations, Human Resource Management, Sales and Marketing/Financial Performance, and Fleet Management and Maintenance.

 

For additional information on this or any other department or division as well as career resources to help you apply directly for this posting, please visit the brand new My Career Opportunities on the EM home screen!

Responsibilities

Management of Customer Service and Operations

• Manage overall branch operations and supervise the management team
• Develop overall branch business and operational strategy
• Oversee the development and maintenance of the Branch operational plan
• Manage the efforts of Branch employees in providing a high level of customer service
• Evaluate customer service performance of Branch employees
• Proactively seek process improvement to ensure high quality customer service
• Ensure the branch complies with company/group policies, procedures, rules and regulations and all applicable laws

Human Resource Management

• Supervise and coordinate the efforts of the Branch management team
• Establish overall training and development strategy for Branch employees
• Supervise, mentor, train, coach, evaluate and develop staff
• Provide continual feedback regarding employee performance; meet with personnel to monitor sales goals and overall performance
• Conduct and/or participate in the recruitment, interviewing and hiring of branch employees
• Prepare effective and timely employee reviews and oversee the review process
• Evaluate, document and confer with management team regarding employee performance
• Administer and/or recommend disciplinary action, promotions, transfers and/or other personnel actions
• Investigate/resolve employee complaints

Sales and Marketing/Financial Performance

• Develop overall sales and marketing strategy for the Branch
• Plan for future growth of Branch
• Assess and analyze competitive environment and provide appropriate reports and recommendations
• Develop, plan and actively participate in Branch sales and marketing efforts to increase and improve business
• Train, motivate and coach employees to increase branch sales by understanding, communicating, and using the 4-step sales process to promote and sell optional protection products, vehicle features and benefits, fuel options and additional equipment
• Call on existing and potential customers to develop business
• Accompany other employees on marketing visits for training purposes
• Manage branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for uncollectible accounts, and recommending accounts for referral to collection
• Supervise and train other employees regarding branch receivables
• Review and analyze reports, financial statements and billing

Fleet Management and Maintenance

• Develop overall fleet strategy for Branch
• Plan and oversee management of the fleet

Qualifications

• Must be a current Group 65 Assistant Branch Manager, Branch Manager or equivalent
• Must have 3 or 6 month SQI score at or above company average
• Must rank in top 1/2 of position matrix 2 of previous 6 months
• Must have a minimum of “meets requirements” overall rating on most recent review
• Must be in good standing, no active probationary notice (including driving probation) or active written warning on file
• Must notify current Area Manager of interest in this position