Senior Windows Engineer (EUC)

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Job Title

Senior Windows Engineer (EUC)

About your role:

The End User Computing Windows Engineer is responsible for providing technical support, maintenance, and optimization for end-user devices and applications, focusing on Windows operating systems and related technologies. This role involves troubleshooting, implementing security measures, and ensuring a seamless user experience across various hardware and software configurations.

What you’ll do:

• Technical Support & Troubleshooting: Aid end-users via phone, email, or in-person, resolving hardware and software issues, and ensuring the timely resolution of service tickets.
• Windows Operating System Management: Install, configure, and maintain Windows operating systems, including updates, security patches, and software installations.
• Device Management & Security: Implement and manage device configuration, endpoint security, and user access controls to protect end-user devices and data.
• Application Management: Deploy, manage, and update software applications, ensuring compatibility and proper functioning on end-user devices.
• Endpoint Management Tools: Configure and manage tools like SCCM, Intune, and JAMF for device provisioning, device compliance, and application delivery.
• User Education & Training: Provide training and guidance to end-users on technology with the best practices and new features, as well as assist with basic IT tasks.
• Documentation & Knowledge Management: Document technical issues, solutions, and troubleshooting steps, contributing to a comprehensive knowledge base. Develop custom reports in SCCM and Intune including configurations, processes, and procedures.
• Process Improvement & Automation: Identify areas for process improvement and automation, leveraging scripting tools to streamline end-user computing tasks.

Experience you’ll need to have:

• 6+ years of hands-on experience with Windows operating systems (10, 11) and related technologies.
• 4+ years of experience scripting skills (PowerShell, Bash) for automation and systems management.
• 4+ years of experience using tools like Microsoft Intune, SCCM, Active Directory and MS 365.
• 4+ years of experience with Mobile Device Management (MDM) tools and infrastructure.
• 4+ years of experience with software packaging, deployment systems, and automated workstation build methodologies.
• Bachelor's degree in a related field or an equivalent combination of education, military, and work experience.

Experience that would be great to have:

• ITIL v4 certification and experience using ServiceNow.
• Strong technical knowledge across various IT domains (network, security, servers, cloud).
• Proficient understanding of ports and protocols, TCP/IP and firewall policies and designs.
• Familiarity with IT security and compliance best practices. Knowledge of network infrastructure, security protocols and application management.
• Strong communication and collaboration skills, with experience working in cross-functional agile teams.

How you’ll work:

• This role requires being on-call during non-standard and/or overnight hours on a rotational basis.
• This role requires the use of a computer and audio equipment.

Important information about this role:

• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• This is a full-time, direct-hire position, and no contract options or unsolicited agency submissions will be considered.
• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.

#LI-CD1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for th