Senior CX & Demand Planning Manager MEA

Location: Barcelona, Spain

Place of work: Hybrid

 

We are looking for an experienced supply chain professional with customer-centric mindset, great communication skills and a knack for problem-solving to take the lead of our CX & DP Team in MEA. If you are a dynamic and pro-active leader who ensures value creation and objectives completion in a fast-paced environment, while being passionate about talent development and teamwork, this is your opportunity to join our talented and diverse team and elevate your career to the next level.

 

At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

 

Your key responsibilities
 

• Lead a team of Customer Experience/Demand Planning professionals to drive delivery of exceptional service in alignment with business priorities
• Develop strong collaborative relationships with Customers, Business and other stakeholders, while ensuring strategy execution, team engagement and process adoption
• Utilize data to optimize performance and drive operational stability; KPIs monitoring and action plans to address inefficiencies
• Co-owner of S&OE and Demand Sign-off process, ensuring data accuracy and working on main deviations. Lead LE review for assigned scope & follow up on identified risks/opportunities     
• Optimize demand process, improve accuracy and bias, support decision making in supply planning and S&OP    
• Lead collaborative planning sessions & service reviews with selected customers

 

We bring

 

• A space to grow by encouraging and supporting curiosity and an open mindset;
• A flexible work environment that empowers people to take accountability for their work and own the outcome;
• A firm belief that working together with our customers is the key to achieving great things;
• A culture that prioritizes safety and well-being, both physically and mentally;
• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity;

 

You bring

 

• A minimum of 5-7 years experience in customer-facing supply chain leadership role
• Master's degree in supply chain management, logistics, planning, business administration or a related field 
• Proven ability to multi-task and thrive in a dynamic, fast-paced environment
• Excellent influential and communication skills; ability to coordinate cross-functional teams to resolve complex issues within a designated time frame, including pressure situations
• Experience with SAP and APO, Kinaxis is a plus
• Fluency in English; French is a plus

 

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