PremierOne Remote System Admin

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The Video and Software Services (VSS) Field Support team is dedicated to supporting public safety agencies worldwide. Our mission is to provide cutting-edge technology and innovative tools, empowering customers to make faster, smarter, and safer decisions. VSS supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings. VSS is a fast-paced environment that seeks motivated and professional individuals willing to work towards our goals as an organization.
Grow professionally, work with cutting-edge technology, and be at the forefront of the public safety sector.

Job Description

The PremierOne (P1) Remote System Admin will be responsible for supporting customer sites as needed to perform scheduled administrative and maintenance activities on the customer's PremierOne System.

Responsibilities of the Remote System Administrator include but are not limited to:

• Provides tailored technical customer operations support

• Develops strategies for implementing operational efficiencies by reviewing workflows, procedures, and performance

• Executes customer operations policies and procedures

• Builds and maintains positive, effective, and mutually beneficial working alliances with customers

• Perform Daily, Weekly, and Monthly scheduled tasks relating to Patching and Antivirus management

• Collaborate with various stakeholders, including Support and CyberSecurity teams and vendors to gather requirements, communicate patches, and schedules, and address concerns.

• Oversee the execution of patches & updates, closely monitoring progress, and addressing any issues or roadblocks that may arise. Ensure deployments are conducted according to the defined plans, with minimal disruptions to end-users or PremierOne performance and availability.

• Identifies and suggests possible system and/or process improvements when applicable.

• Perform periodic system maintenance and software patching, in accordance with Motorola Solutions supplied guidelines, on physical and virtual servers covered within the scope of the Maintenance and Service Agreement. 

• Run diagnostics using approved MSI tools.

• Provide system performance reporting using approved MSI tools when requested. 

• Assist with contractually covered database system back-ups.

• Understand system dependencies and related connections

• Work with Customer to implement Motorola Solutions Technical Notification (MTN) vulnerability resolution and repair procedures.

• Qualifications:

  • Minimum of a high school diploma or equivalent required, Bachelor's degree preferred

  • 3+ years of IT or public safety experience

  • 3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)

  • 3+ years of Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment greatly preferred

  • Proven track record working with or deploying enterprise hardware and software solutions; HP preferred

  • Experience creating positive working relationships with customers and application end users.

  • Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.

  • Excellent verbal and written communication skills.

  • Comfortable working both alone and in a team environment.

  • Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)

  • Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)

  • Experience with Public Safety Applications including CAD, Mobile and RMS