PremierOne Records Application Specialist - US Remote

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The North America Solutions Deployment and Integration (SDI) organization is dedicated to empowering the public safety sector with cutting-edge solutions and unwavering support. Our mission ‘Solving for Safer’ is to equip our customers with the latest technology and tools, enabling them to focus on their crucial work while making faster, smarter, and safer decisions. Through our deployment and support of products such as Computer-Aided Dispatch, Records Management Systems, Jail Management Systems, Mobile Data Computing, Situational Awareness, and Investigative tools, we are committed to enhancing the capabilities of the public safety sector.

Job Description

The PremierOne Records Application Specialist plays a pivotal role in comprehending and addressing customers' business requirements for MSI applications. Key responsibilities encompass meticulous documentation of business process requirements, proficient implementation of system provisioning, adept configuration of workflows and UI, and providing comprehensive training on the MSI PremierOne Records Management System. Furthermore, this position conducts rigorous testing and troubleshooting of installed systems, meticulously documents technical issues for prompt escalation to product and system integration teams, and offers valuable feedback for product and process improvements based on client experiences.

Preferred Qualifications:

• Excellent written and verbal skills in order to respond to RFP’s and/or assist in the migration quotes of our current customers. 

• Ability to work a large/complex project independently.

• Create and deliver customized training (both remote and onsite).

• Must be able to execute, create, review, and modify FVTs. 

• Excellent interpersonal communication skills. 

• SME on PremierOne or Flex; CAD, RMS or SSRS products. 

• SME on Client Installation of MSI products.

• SME on UCR (NIBRS or SRS).

• Ability to produce and deliver Business Process Review.

• Identifies and mitigates risks and communicates those to management. 

• Creates formal documentation for peers. 

• Trains and mentors new employees.  

• Primary point of contact for application related issues. 

• Works with Product Management to communicate enhancement requests.  

• Ability to provide all required customer training without assistance.  

• Must be able to function effectively in a fast paced demanding environment that usually requires the ability to handle a variety of tasks simultaneously.

• Must be able to obtain necessary security clearance as required by government contract.

• Must be  comfortable working in a team environment and understand the contractual obligations as well as personal responsibilities.

• Higher level education (Bachelor's or Associate's degree) preferred.

• Must be able and willing to travel up to 75% of the time. Note: Project assignments can be located anywhere within North America.

• Weekend travel may be required.

• This position is a hybrid position, but candidates must be located in the Central or North Eastern Region to be considered.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $65,000 - $75,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be