Virtual Travel Agent

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

 

Exempt/Non Exempt:

 

Hourly

Job Description:

 

Why Choose a Career with the AAA The Auto Club Group (ACG)

• Established brand that has been around for over 100 years. Our members know and trust us!

• Virtual Travel Agents receive 100% backing from one of America’s most trusted brands to include paid training

• Travel Partner Training Certifications provided

• Travel benefits for completing online training programs to include: Familiarization tours and cruises

• Membership to the International Airlines Travel Agent Network (IATAN)

• Benefits include: Hotel and car rental discounts and deeply discounted rates by cruise and tour partners

• ACG Travel’s Premier Membership with American Society of Travel Advisors (ASTA)

• Preferred Partner Member benefits with industry leading partners

• ACG Travel Expertise Development Trip Program

• Program provides Travel Advisors with first-hand travel experience of ACG’s strategic destinations and suppliers

• Company provided LEADS as well as the opportunity to sell to the existing membership base

Excellent opportunities to build a career path:

Pursue corporate leadership roles in the Distribution channel or elsewhere in the organization, such as:

• Travel Sales Leadership

• Field Sales Leadership

• Learning & Development

• Field Agent Support

• Vendor & Product Development

• Marketing

A DAY IN THE LIFE of a Virtual Travel Agent

The Auto Club Group is seeking prospective Virtual Travel Agents engaged in selling travel to members and nonmembers utilizing professional selling skills. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 14+ million members.

• Actively pursues opportunities to establish and strengthen customer relationships through selling and consulting

• Supports all ACG Branded Products and Services in a professional and service-oriented manner. Work is done predominately in a remote, home office environment

• Conducts business with clients primarily through videotelephony – Teams, Zoom, Skype, etc., to establish and grow mutually beneficial relationships with AAA Members to maximize their member experience and use of AAA benefits, leading to profitable sales, revenue growth and repeat Travel bookings

• Achieve assigned travel, membership, and credit card sales goals

• Sell cruises, tours, hotel accommodations, air travel, car rental, travel insurance, AAA credit cards, AAA memberships and related travel products and services

• Prepare complex and/or large scale domestic and international travel packages

• Complete reservations and advise clients regarding documentation requirements

• Make necessary travel arrangements (i.e., reservations, collect money, and process documents)

• Receive and champion customer concerns through to resolution

• Enter company travel sales data into CRM system in accordance with company guidelines

• Follow up post-travel to confirm client satisfaction while building sustainable relationships

• Ask for referrals, build, and grow a book of client business by utilizing the AAA ACG lead system

• Earn client business and loyalty by advising them on the best value, location, and mode of travel to meet their requirements and exceed expectations while building a trusted, mutually beneficial relationship

• Proactively re-engage past clients on an annual basis to discuss, plan and sell future bookings

• Proactively learn and utilize AAA ACG digital and communication technologies to achieve objectives

• May monitor travel system performance and notify management regarding concerns while suggesting ideas for improvements

What it’s like to work for The Auto Club Group:

• Serve our members by making their satisfaction our highest priority

• Do what’s right by sustaining an open, honest and ethical work environment

• Lead in everything we do by offering best-in-class products, benefits and services

• ACG values our employees by seeking the best talent, rewarding high performance and holding ourselves accountable