Enterprise System Administrator

Who We Are:

Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

We are seeking an Enterprise Systems Administrator to serve as the operational owner for Sigma, dbt, and Snowflake platforms, ensuring reliable access, governance, and performance for analytics teams and business users. In this role, you will manage user provisioning and access controls, maintain workspace organization and content governance, monitor platform usage and costs, and support operational workflows that enable self-service analytics and AI-driven experiences. You will partner with Analytics Engineers and stakeholders to implement administration standards, troubleshoot issues, and maintain platform health across the analytics stack.

What You'll Do:

• Execute Sigma Administration: Manage workspaces, folders, and content organization; enforce access controls and permissions; maintain content standards and documentation; monitor usage patterns and support adoption initiatives.
• Execute Snowflake Administration (analytics-facing): Manage role-based access controls (RBAC) for analytics consumers; process access requests following established workflows; maintain role hierarchies and privilege grants; monitor warehouse usage and implement cost controls.
• Manage user lifecycle: Process onboarding/offboarding requests; provision and deprovision access across Sigma, Snowflake, and dbt Cloud; maintain user directories and group memberships; ensure compliance with access governance policies.
• Support dbt operations: Manage dbt Cloud environments, jobs, and permissions; coordinate deployment workflows; maintain service account credentials; support CI/CD pipeline operations and troubleshooting.
• Monitor platform health: Track system performance metrics, usage patterns, and cost trends; identify anomalies and optimization opportunities; escalate technical issues; maintain operational dashboards.
• Maintain governance standards: Enforce naming conventions, tagging requirements, and documentation standards; audit permissions and access patterns; support compliance and security reviews; maintain configuration documentation.
• Process operational requests: Execute access workflows, content migrations, and configuration changes following established runbooks; maintain request queues and SLA tracking; coordinate with requestors for clarification and validation.
• Support incident response: Triage and respond to platform issues; coordinate with Analytics Engineers for root cause analysis; document incidents and maintain resolution playbooks; implement preventive measures.
• Maintain platform documentation: Keep administration runbooks, access workflows, and user guides current; document configuration standards and governance patterns; support knowledge transfer and enablement.
• Collaborate on improvements: Partner with Analytics Engineers to refine administration patterns; provide operational feedback on platform features and workflows; participate in platform upgrades and enhancement initiatives.
• Provide platform training and office hours for end users. Generate usage reports and analytics for stakeholder review. Support evaluation of new platform features and capabilities.

What You Need:

Education:

• Bachelor's degree

Experience:

• Bachelor’s degree (or equivalent experience).
• 0–2 years experience in analytics, BI, data, or software-adjacent roles.
• Proficiency in SQL; familiarity with basic dimensional modeling concepts (facts/dimensions, grains, keys).
• Familiarity with dbt-style workflows (models, tests, documentation, templating) and Git-based version control.
• Ability to write clear documentation and communicate status, risks, and assumptions.

Technical Skills:

• SQL fundamentals: Write clear, performant SQL for transformations; understand joins, aggregations, window functions, and basic query troubleshooting.
• dbt fundamentals: Build and maintain dbt models; use refs/sources; implement basic tests; maintain model/column d