About the Role:

Grade Level (for internal use):

The Team:

The Solutions Operations division is seeking a professional with excellent interpersonal communication, organization, and time management skills to join our Global Special Services Team. S&P’s WSO (Wall Street Office) provides real-time access to our client’s portfolio and reporting insights for active asset management and deal administration, trading activities, cash and position level transparency and accurate P&L reporting. Underpinned by our WSO Administrator and WSO Agent product suites, WSO supports complex aspects of alternatives asset management in a scalable solution that increases operational efficiency while reducing risk. Our solutions are available as a hosted software or a fully outsourced managed service.

Responsibilities and Impact:  

This position requires a flexible individual who is analytical and possesses strong communication skills. The position involves dealing with various levels of management, both internal to S&P Global as well as external clients to the firm.  The successful candidate must be organized, capable of addressing inquiries on a timely manner, and also possess acute problem-solving skills.

• Responsible for efficient and accurate processing of daily activities for all asset types (Loans, Bonds, ABS, Equities, CDS)

• Investigate discrepancies by reviewing source documentation and faxes from the agent bank

• Review system-generated reports to ensure proper monitoring of the facilities and handle exception items

• Interact with appropriate individuals/entities to gather all pertinent information/details to reflect data accurately in the system

• Handle requests from different departments/clients within an hour turnaround

• Complete special projects as assigned

Compensation/Benefits Information:

S&P Global states that the anticipated base salary range for this position is $51,289.00 to $78,000.00. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive bonus. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

What We’re Looking For:

Basic Required Qualifications:

• Customer service experience with exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner. Must be able to handle stressful customer situations with patience and poise

• Ability to organize and prioritize complex issues and projects to completion. Manage projects independently when required.

• Able to demonstrate knowledge and experience in working with internet-based applications

• Syndicated loan experience

• Ability to think laterally, provide proper issue analyses, and question current processes

• Eager to learn with strong analytical and problem-solving abilities

• Positive, proactive attitude and ability to work well in teams

• Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment

Additional Preferred Qualifications:

• WSO and/or LoanIQ processing experience

• Private debt and broadly syndicated loan processing experience

• Syndicated loan specific cash reconciliation and/or position reconciliation

• Bachelor's degree (Business, Communications, Finance, Economics)

• 3- 5 years of work experience within the financial and/or syndicated loan industry

• Power Bi and/or Tableau experience

Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

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