Job Coach - Lead Contract Crew Member

Job Details

Job Location: National Center on Institutions and Alternatives Inc - Baltimore, MD 21244Position Type: Full TimeSalary Range: $19.00 - $19.00 HourlyJob Shift: Day

Lead Contract Crew Member – Supported Employment

Location: NCIA Programs Department: Business Services / Supported Employment Reports To: Business Services Operations Manager  Status: Non-Exempt  Schedule: Mon - Fri 7:30am - 3:30pm 

About the Role

As a Lead Contract Crew Member/Job Coach at NCIA, you are more than a team member — you are a mentor, advocate, and role model for both supported employees and the job coaches you guide. You will oversee the delivery of individualized job support services, ensuring that adults with intellectual and developmental disabilities not only succeed in their current roles but also grow toward greater independence and opportunity.

This position blends hands-on coaching with leadership responsibilities. You’ll provide direct support to individuals while also training, guiding, and inspiring other job coaches to uphold NCIA’s mission of empowerment and inclusion.

What You’ll Do

• Lead by Example: Provide one-on-one coaching to supported employees, modeling best practices in instruction, prompting, and behavior support.

• Mentor Job Coaches: Train, supervise, and support job coaches, ensuring consistency in service delivery and adherence to Person-Centered and Behavior Plans.

• Champion Independence: Strive to maximize each supported employee’s confidence, skills, and autonomy on the job.

• Ensure Quality & Compliance: Monitor contract site performance, maintain documentation, and ensure services meet DDA standards and NCIA policies.

• Crisis Leadership: Respond quickly to challenges, guiding staff and supported employees through difficult situations with professionalism and care.

• Advocate for Growth: Identify opportunities for advancement and community integration, encouraging supported employees to reach their full potential.

• Operational Oversight: Ensure supplies, schedules, and transportation are coordinated smoothly, stepping in as needed to maintain efficiency.

Qualifications

Qualifications

• High school diploma or GED; or equivalent combination of education and experience

• 1–3 months of related experience or training preferred

• Ability to read and interpret safety and procedural documents

• Strong verbal and written communication skills, including ability to communicate effectively with individuals using their preferred method

• Basic math skills including fractions, percentages, and interpreting bar graphs

• Ability to solve practical problems and follow written, oral, or diagrammed instructions

   Certifications & Requirements

• Valid driver’s license and reliable transportation

• Acceptable driving record per agency and insurance criteria

Make a meaningful impact in the lives of others while working in a supportive, mission-driven environment.

NCIA offers a strong and competitive benefits package, including:
•    Health, dental & vision insurance 
•    Health Savings Account with employer contributions
•    403(b) retirement plan with employer match

Why NCIA?

NCIA is a nonprofit that empowers people through unconditional support, equity, and compassion. We believe in building stronger communities by helping individuals thrive.

NCIA is proud to be an equal opportunity employer and makes employment decisions based on merit. NCIA celebrates people from all walks of life and prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. All employment is decided based on qualifications, merit, and business needs.