Business Control Manager – Operations Management Program

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth.  This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing, and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.  Join us!

Job Description:

The Business Control Manager is responsible for supporting the Operations Management Program (OMP) within the Financial Center Channel. Key responsibilities include defining, developing, executing, monitoring, and/or refining strategic initiatives and processes in close collaboration with key stakeholders and internal partners. Job expectations include supporting the development and execution of strategic initiatives and/or process aligned to the Operations Management Program within enterprise standards. 

Responsibilities:

• Lead and contribute to initiatives that drive the effectiveness and efficiency of the Operations Management Program 
• Drives risk identification culture within the business
• Partner with Business Control teammates to facilitate question modifications driven by process changes or issue identification while balancing effective risk management and FC Leader capacity
• Prepare executive presentations to summarize monthly OMP results
• Assist in the timely release of monthly OMP releases

Required Qualifications:

• 3+ years in Business Controls, Risk Management, Process Design, Project Management, Compliance and/or Audit within a business operations function (non-Tech & Ops)
• Project Management experience
• Strong Organizational Skills
• Outstanding written and verbal communication skills
• Strong attention to detail
• Ability to influence at all levels
• Strong proficiency in Excel and PowerPoint with the ability to build executive and business reporting

Desired Qualifications:

• Experience in managing large portfolios of work
• Understanding of financial center and risk processes (including FCCA and mystery shops)
• Six Sigma Green Belt/Black Belt

Skills:

• Background in Business Controls, Risk Management, Process Design, Compliance and/or Audit within a business operations function (non-Tech & Ops)
• Advanced analytical and problem solving skills
• Demonstrates strategic thinking and supports change
• Ability to create business reporting and compelling written presentations that articulate business strategy and objectives
• Very strong communications skills and ability to communicate with individuals at all levels of the organization
• Proven record of communicating, interacting and influencing peers, partners, Legal, Risk/Compliance, and senior leaders
• Ability to adjust and react with optimism and professionalism-solution oriented
• Attention to detail and ability to hold others accountable without direct supervision
• Able to work in fast-paced, multi-priority environment
• Proven experience with raising the bar on performance expectations
• Solid knowledge of Financial Center Operations and Sales
• Proficiency using PowerPoint, Excel and reporting system skills

Minimum Education Requirement:   

• High School Diploma / GED / Secondary School or equivalent 

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - MD - Prince Frederick - 30 Main St (MD4731)

Pay and benefits information

Pay range

$104,000.00 - $156,200.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their