Senior Strategy Business Partner

About the team

Zillow's Agent Sales organization empowers real estate professionals with the solutions and technology they need to succeed. The GTM Strategy & Operation team acts as our internal strategy house, architecting business models that deliver value to agents while building sustainable revenue for Zillow.
We're seeking a dynamic Senior Strategy Business Partner reports to the Director of Sales Strategy to serve as a trusted advisor to Sales and Customer Success leadership. You'll play a critical role in driving performance optimization, operational excellence, and strategic execution across our Agent solutions portfolio.

About the role

As a Senior Strategy Business Partner, you'll be the strategic right-hand to segment and channel leaders, helping them exceed performance targets through data-driven insights, strategic recommendations, and operational support. You'll lead critical business rhythms, develop sales plays, drive operational improvements, and serve as a key liaison between CSM leadership and cross-functional partners.

This role requires a consulting mindset combined with strong operational expertise. You'll need to structure ambiguous problems, translate complex data into actionable insights, and influence senior leaders through compelling analysis and strategic recommendations.

What You'll Do

• Serve as Strategic Business Partner: Act as trusted advisor to CSM segment/channel leaders, providing insights, recommendations, and operational support to help them exceed performance targets

• Lead Weekly Business Reviews: Own WBR cadence for your aligned segments, driving pipeline management, performance tracking, and forecasting accuracy. Identify gaps, surface opportunities, and provide actionable recommendations to leadership

• Develop and Execute CSM Plays: Partner with Sales and CSM leadership to design and implement CSM plays that drive product adoption, retention, and revenue growth

• Drive Operational Improvements: Identify process inefficiencies, workflow bottlenecks, and productivity barriers. Design solutions and lead cross-functional implementation of operational enhancements that improve sales effectiveness

• Enable Data-Driven Decision Making: Build performance insights conduct deep-dive analyses, and deliver strategic insights on CSM metrics, activation, usage, productivity benchmarks, and leading indicators

• Support Strategic Planning: Provide analytical input and scenario modeling for territory design, headcount planning, and resource allocation decisions

• Partner Cross-Functionally: Collaborate with GTM Strategy, Business Intelligence, Marketing, Product, Finance, and other stakeholders to ensure alignment on strategic initiatives and seamless execution

• Facilitate Performance Management: Analyze performance trends, diagnose root causes of gaps, and develop data-backed recommendations to improve CSM productivity and product adoption

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $109,000.00 - $174,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $103,500.00 - $165,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• The Strategic Consultant: Background in Management Consulting or proven ability to bring a consulting approach to CSM Operations roles. You structure problems, develop frameworks, and deliver executive-ready recommendations

• The Trusted Advisor: Strong executive presence with ability to build credible relationships with senior CSM leaders and influence without authority