Customer Service & Experience Officer

About us

long story short: a marketing agency that happens to sell clothes but in case you like reading: as we’re not the billion dollar company (yet!!!!) that wants to spend 100K on a fancy -BS-agency that comes up with an 84-slide deck. there’s many words to describe what we’re doing, but we’ve summed it up in a few: playful, interactive, unpredictable, energetic, vibrant, funny, humble, WTF, suspiciousness, nonchalant, different, offline & on top. if you resonate with any of these, you’re on the right spot. 😉

About the job

As a Customer Service & Experience Officer, you will be joining our customer service department. Your objective is to give the best possible care to our customers worldwide.

Requirements

General responsibilities

• Serve as day-to-day contact for customers while identifying areas of opportunity, highlighting best practices, and documenting/presenting them to the operations team.

• Support changes that anticipate and address customer questions, needs, and complaints.

• Update our customers on recent developments & changes regarding their orders.

• You will manage our returns & exchanges platform.

• You will be the main contact of our warehouse to ensure smooth processing of all orders.

• You will be working with following tools daily: Gorgias, Shopify and Microsoft Excel.

Profile

• You have a bachelor’s degree in communication or similar.

• You have strong communication skills, both written as spoken, are key (as you’ll be communicating A LOT.)

• There’s no problem or issue left unseen, these will all be handled on time.

• Doing 10 things all at once? Easy. You have great multitasking skills, time management and prioritizing tasks.

• You can work individually and focused, but you’re also a team player.

• You are hands-on and get energized by working in a start-up environment.

• You are fluent in English; Dutch is a big plus.

• You were the only one in class that didn’t hate Microsoft Excel, you even have advanced knowledge of it.

• You are willing to come to our HQ in Antwerp.