Customer Success Manager - GERMAN speaking - (m-w-d)

<div class="content-intro"><div>&nbsp;</div> <p>&nbsp;</p></div><div> <p><strong>At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.&nbsp;&nbsp;</strong></p> <p>&nbsp;</p> <p><strong>Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.&nbsp;&nbsp;</strong></p> <p>&nbsp;</p> <p><strong>Empower your impact at Cision. Be seen, be understood, be you.&nbsp;</strong></p> <p><strong>&nbsp;</strong></p> <p><strong>The Role</strong></p> <p>&nbsp;</p> <p>As a <strong>Customer Success Manager</strong>, you will be responsible for the overall customer health, experience, and relationship management for a portfolio of strategic customers. The Customer Success Manager will work closely with a range of internal stakeholders and departments to drive strong adoption of our products and services and deliver a world-class experience for our customers.</p> <p>&nbsp;</p> <p><strong>Duties and Responsibilities</strong></p> <p>&nbsp;</p> <p>The role includes, but is not limited to, the following responsibilities:</p> <ul> <li>Develop trusted advisor relationships with customer executive sponsors, ensuring activities are closely aligned with the customer's business case and strategy, enabling them to realize the full value of <strong>Cision’s and Brandwatch’s solutions</strong></li> <li>Drive customer adoption by overseeing onboarding, training, and the development of best practices to continually deliver value and maximize return on the customer’s investment</li> <li>Manage account renewals for your customer base, collaborating with Account Managers on quarterly business reviews, retention strategies, and upsell initiatives</li> <li>Identify opportunities to expand the use of the platform, services, and integrations within the customer’s business processes</li> <li>Identify and escalate key customer product requirements while managing customer expectations on an ongoing basis</li> <li>Act as a coach and trusted advisor to customers by regularly sharing best practices and leveraging lessons learned</li> <li>Maintain accurat