Global Security Operations Center Team Lead

Requisition Number: 62313

 

Corning is vital to progress – in the industries we help shape and in the world we share.

 

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

 

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 

 

Corning’s businesses are ever evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, and automotive markets. We are changing the world with: 

•    Trusted products that accelerate drug discovery, development, and delivery to save lives
•    Damage-resistant cover glass to enhance the devices that keep us connected
•    Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of life
•    Precision glass for advanced displays to deliver richer experiences 
•    Auto glass and ceramics to drive cleaner, safer, and smarter transportation 

 

Scope of Position: As the Global Security Operations Center (GSOC) Team Lead, under the guidance of the GSOC Supervisor, you will be responsible for supporting shift activities while monitoring the security of Corning’s employees, facilities, and property worldwide. The purpose of this position is to enable the GSOC Analysts to execute services with a high level of quality. The primary functions will include operational service continuity, process adherence, alignment to the Mission and Vision, and tactical leadership within the team. During peak service demand, the Team Lead will also assist with day-to-day transactional duties when needed.

 

Day to Day Responsibilities:

Professionally represent Corning Incorporated and the Global Security Division by performing duties including, but not limited to:

• Working rotating shifts 24/5, directly monitoring day-to-day operations in the GSOC
• Coaching and mentoring GSOC Analysts
• Leading shift pass down
• Providing first line support for critical issues
• Ensuring operations and incident responses align with Corning GSOC standard operating procedures and Corning Global Security priorities
• Conducting quality checks on outputs based on customer requirements
• Training of GSOC Analysts
• Assisting with GSOC service development and change management
• Reviewing metrics, progress, and after-action reports

 

Travel Requirements: Negligible

 

Hours of work/work schedule/flex-time:

• Monday – Friday, rotating 4-week shifts (7am-3pm, 3pm-11pm, and 11pm-7am)
• This position may require work outside of normally scheduled hours due to the 24/7/365 coverage requirement.
• Due to the 24/7/365 coverage requirements on the GSOC operations, there is an occasional requirement to work outside of normally scheduled hours.

 

Required Education and Years and Area of Experience:

• Bachelor’s degree with 2+ years’ experience in a security operations or related field
• Prefer degree in fields like Business, Political Science, or International Relations.
• Candidates with diverse educational backgrounds who can bring unique perspectives and skills to the position are encouraged to apply

 

Required Skills:

• Must maintain a high degree of confidentiality
• Total dedication to customer service
• Continuous improvement approach
• Flexibility to work all shifts in 4-week rotating schedule (7am-3pm, 3pm-11pm, 11pm-7am)
• Willingness to occasionally work outside of normally scheduled hours when required to maintain operational continuity and address critical security needs
• Comfortable in a high-tech work environment, with constant learning of new tools and processes
• Good working knowledge of Microsoft Office Suite, especially Word, Excel, PowerPoint, SharePoint, and Outlook
• Sound operational judgment
• Ability to establish priorities, multitask, work independently, and complete objectives in a fast-paced and demanding work environment
• Ability to adapt leadership and coaching style depending on the needs of GSOC Analysts on their team

 

Desired Experience & Skills:

• Broad geopolitical awareness, knowledge of international events, and cultural sensitivity
• Formal call center experience
• Experience conducting research and acquiring and analyzing data
• Technical writing experience
• Experience in database