Sr. Specialist, Specialty Print Engineer (Hybrid - NJ or PA)

Job Description

The Specialty Print Engineer will be responsible for evaluating, recommending, implementing and supporting systems in the manufacturing and lab print environment including label and document printing using infrastructure applications such as HPOM, LRS VPSX, windows print servers, and badge print solutions. Additional responsibilities include support of printer configuration, management and security configuration.

The incumbent will also be responsible for interfacing directly with Manufacturing Division, Animal Health Division and Research & Development Division, business areas to gain understanding of requirements and to establish and communicate standards for printing in the manufacturing and lab environments.  Responsibilities also include establishing partnerships with hardware and software vendors in order to set global standards and perform lifecycle management of bar code printers and software systems. The engineer will also look to strengthen the governance, configuration, security, purchasing standards and guidelines for our business partners, such as to ensure the business succeeds in utilizing these capabilities and we minimize our risk of outages that can impact our operations.

The engineer will also work with the Print Product Manager to adopt and set a vision, roadmap, manage the backlog and set and meet objectives and key results (OKRs) that align with our IT and business goals. The engineer will also work with the product manager to establish our incident and support framework.

The nature of the position requires excellent oral and written communication skills and proven collaboration skills to work in complex team situations.  

Required Skills and Experience:

• Minimum of 5 years working experience in supporting IT infrastructure services or IT operations.

• Minimum of 2 years hands-on experience as an engineer supporting enterprise print in a global organization.

• IT Service Management experience - ability to lead the delivery of services, ensuring that agreed service levels, security requirements and other quality standards are met.

• Change Control Experience - ability to develop, document, and implement changes based on requests for change (in agile or traditional/waterfall business approaches).

• Accountable for realization of project, business, cost and schedule objectives.

• LRS VPSX Output server experience.

• Establish hardware and software standards to support manufacturing, shop floor, and/or lab printing needs.

• Establish printer hardware configuration standards.

• Establish and maintain contacts with local site colleagues, application teams and vendor technical resources to provide required support for printing.

• Incident Management experience - ability to develop procedures for handling incidents/issues and develop support agreements with support teams.

• Experience providing Engineering , Administration and Level 3 support for:

  •        Badge Printing

  •        Mobile Print Solutions

  •        WebJet Admin

  •        Windows Print Servers

• Subject Matter Expertise in printing solutions to provide internal consulting in support of manufacturing and research areas.

• Accountable for ensuring that all work is performed in compliance with applicable policies and SDLC.

• Eagerness to adapt to new technologies and methodologies

Desired Skills and Experience:

• Product Model experience.

• Ability to assist in setting the product vision, roadmaps, and strategy, ensuring value and user experience are measured and achieved

• Ability to define the guidelines for developing business cases for complex products, systems and/or software

• Ability to ensure the business case appropriately captures business needs and value add

• Work closely with technical SMEs, such as Information Architecture and Software Engineering, and business process experts, to develop and align on solutions

• Experience in Confluence, Jira, Agile, and Scrum projects

• Rightfax experience

Required Education:

• Bachelors Degree in Computer Science, Information Systems, Engineering, or equivalent field required.

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