Director, Billing & Collections

Responsible for setting operational objectives and business direction for billing and collection functions to meet short and long-range goals. Oversee the management of billing and collections for over 63,000 Vision Care clients, 300,000 divisions, and $5 billion in revenue, as well as D2C individual plan and TPA billing and collections of over 530,000 subscribers. Drive operational performance; leading, supporting and developing solutions to achieve the business objective in all performance areas of the Division.

Execute efficient and compliant operations for areas of responsibility. Maintain a strong control environment with adherence to corporate financial policies and procedures

Lead efforts to innovate and automate membership and payment data; including analysis, recommending, procuring, and implementing solutions that solve complex business problems, streamline processes, reduce manual intervention and maximize productivity

Establish billing and collections policies, standards and best practices

Communicate to cross-functional leaders impacts to and from Strategic Business Units (SBUs) and Service Operations, and shares recommendations to resolve

Be recognized as a strategic resource within the company for complex problem solving for business, and technology issues, and direction setting

Manage operation performance to business objectives and drive delivery of client required metrics ensuring timely and accurate cash flow

Deliver consistently exceptional service and maintain high satisfaction levels to support client and member retention

Lead the development of strategies and business solutions utilizing technical knowledge, internal network, external network, and other resources

Provide leadership and coaching to staff to accomplish business goals and prepare them for future roles in division and company

Provide leadership to staff through direction, example and coaching to accomplish business goals and to develop team for current and future roles

Manage overall operational budget to meet financial performance objectives

Assure effective communications are maintained within the unit and externally. Where appropriate, inform employees as to plans and progress

Job Specifications

Typically has the following skills or abilities:

Bachelor’s degree in related field or equivalent experience; Minimum of 2 additional years of experience related to functional area

Minimum of 6 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports

Experience in leading operations, technology, financial and customer-focused teams

Current understanding of automated systems and technology as applied to Accounts Receivable/financial environment

Ability to effectively communicate information to a wide variety of technical and non-technical individuals or groups

Proven ability to work in partnership with other managers and external business partners to accomplish objectives

Demonstrated results in leading initiatives that increased savings and improved service quality or increased customer retention

Skilled motivator who can increase employee engagement

Strong interpersonal skills

Strong written and oral communication skills

#LI-REMOTE 

#LI-VISIONCARE 

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. 

Salary Ranges: $100,000.00 - $157,500.00

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. 

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