Become a part of our caring community and help us put health first
 

Join a team driven by curiosity, innovation, and a commitment to excellence. We strive to deeply understand our stakeholders’ needs and craft robust procurement strategies that deliver measurable value. As experts in market dynamics and supplier capabilities, we make pragmatic, data-driven decisions that balance cost efficiency with quality. Our entrepreneurial spirit fuels proactive problem-solving and continuous improvement, enabling us to seize opportunities and navigate challenges with agility. By embodying these values, we optimize procurement performance and contribute to sustainable growth and competitive advantage.

The Associate Director of Facilities Supplier Management the strategy, governance, and performance of Humana’s Facilities supplier ecosystem. This role owns strategic supplier relationships, oversees a team of Supplier Managers, and ensures measurable outcomes tied to operational excellence, cost efficiency, and business value.

You will build and scale a best‑in‑class supplier management framework, ensuring clear accountability, disciplined governance, and continuous improvement across a complex Facilities supply base. This role collaborates closely with Facilities Category Managers, operational stakeholders, and executive leaders to ensure suppliers deliver against evolving business needs.

Role & Responsibilities:

Strategic Supplier Leadership

• Own and lead strategic supplier relationships across the Facilities supply base, setting clear performance expectations tied to measurable business outcomes.
• Develop multi‑year supplier relationship strategies and roadmaps for critical partners, including joint value creation initiatives, innovation pipelines, and continuous improvement plans.
• Lead supplier stratification and segmentation, ensuring governance intensity and engagement models align with supplier criticality, spend, and risk.
• Serve as the senior interface to key Corporate and CenterWell stakeholders, aligning supplier outcomes to evolving business needs and priorities.

Governance & Performance Management

• Establish and run a disciplined QBR operating rhythm, including calendar management, agendas, pre‑reads, action logs, and follow‑through to drive transparency and accountability.
• Drive fact‑based performance management, including scorecards, KPI governance, benchmarking, root‑cause analysis, and structured corrective action plans.
• Implement closed‑loop stakeholder feedback mechanisms to capture voice‑of‑the‑business insights and translate them into supplier commitments and measurable improvements.
• Define and institutionalize supplier management standards, including policies, playbooks, training, and governance forums to scale best practices enterprise‑wide.

Team Leadership

• Manage and develop a high‑performing team of Supplier Managers, providing coaching, capability development, and clear performance expectations.
• Build a high‑accountability, high‑collaboration culture, modeling strong communication, proactive problem‑solving, and continuous improvement mindsets.

Cross‑Functional Partnership

• Partner closely with Facilities Category Managers to deliver both commercial and performance value through unified strategies and “one team” alignment.
• Govern onboarding for Facilities suppliers, ensuring alignment with enterprise governance, compliance standards, and readiness to perform.

Use your skills to make an impact
 

Required Qualifications

• Bachelor’s degree in Supply Chain Management, Business, Operations, Engineering, or related field.
• 8+ years of experience in supplier management, procurement, operations, or supply chain, preferably within Facilities, Real Estate, or Indirect categories.
• Demonstrated success leading complex supplier relationships, governance models, and performance frameworks.
• Strong analytical, problem‑solving, and KPI management skills, with the ability to drive fact‑based decisions and structured accountability.
• Experience managing and developing teams, fostering a culture of ownership, collaboration, and continuous improvement.
• Excellent communication and influencing skills, able to engage stakeholders and executives across diverse business environments.

In this role you will report to the Associate Director of Procurement.

Work-At-Home Requirements: 

 

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria: 

·       At minimum, a download speed of 25 Mbps and an up