Senior Logistics Coordinator, Dispatch

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com

 

Location: USA - Laredo, W Bob Bullock Loop 

Division: Road 
Job Posting Title: Senior Logistics Coordinator, Dispatch - 95125 
Time Type: Full Time

 

SUMMARY 

The Sr. Logistics Coordinator, Dispatch is responsible for coordinating and managing requests from customers, with the goal of meeting and exceeding customer expectations, while accurately tracking various shipment pick-ups to their final deliveries. The ability to work in a fast-paced, challenging environment is critical. Execution of job duties will require a team-oriented individual that is customer service focused, and able to obtain a strong knowledge of systems and vendor capabilities. This individual will be an integral part of the coordination of transportation and operations for DSV Road Transport contractors, company drivers and customers. 

  

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Dispatch drivers for U.S. Domestic shipment pick-ups and deliveries. 

• Ensures compliance with DOT regulations and established internal policies and guidelines. 

• Prioritize time sensitive cargo. 

• Works closely with team members to meet or exceed all customer service requirements. 

• Develops and maintains positive customer, contractor & company driver relationships. 

• Works directly with customers on the receipt and processing of transportation requests. 

• Utilizes various transportation software systems to facilitate material movement, planning and scheduling. 

• Handles dispatch with contractors, company drivers and partner carriers. 

• Tracks and traces shipments from pick-up through delivery to ensure accurate and up-to-date shipment information is being provided to customers. 

• Ensures problem resolution; including identifying issues, applying critical thinking to determine the best course of action, and implementing solutions. 

• Responsible for accurate data capture and system entry. 

• Communicates effectively with customers, contractors, company drivers, partner carriers and team members. 

• Promotes the DSV Road Transport brand. 

• Assists with new account start-ups. 

• Performs other duties and projects as assigned. 

• Adheres to all domestic and international shipping regulations and compliance. 

  

MINIMUM REQUIRED QUALIFICATIONS 

• 2 years’ experience in a logistics, customer service or related field. 

• High school diploma or GED 

 

SKILLS, KNOWLEDGE AND ABILITIES 

  

Computer Skills 

• Proficient typing and PC Skills (Microsoft Office, Excel, Word and PowerPoint etc.) 

  

Language Skills 

• English (reading, writing, and verbal) 

            

Mathematical Skills 

• Intermediate 

  

Other Skills 

• Excellent interpersonal communication with the ability to adapt to and work within a team environment. 

• Superior attention to detail and problem-solving skills. 

• Ability to prioritize work in a multi-tasked, fast-paced environment. 

• Able to work flexible hours when required. 

• Willing to make and meet commitments. 

  

PREFERRED QUALIFICATION