Senior Investigator

This role is part of Microsoft’s Global Security Investigations team, which delivers scalable, best-in-class threat management and investigative services to mitigate physical risks to employees, external staff, guests, and facilities. The team investigates potential policy violations and other offenses against the company.   

In this role the candidate will be responsible for investigating a variety of physical security related matters that potentially impact the Microsoft workforce or facilities worldwide, reducing risk via the identification, intervention, and mitigation of physical threats, and upholding Microsoft’s ethical well-being by investigating violations of Microsoft policy. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

Case Development and Preparation 

• Independently, identifies and triages highly complex, higher risk reported issues to determine their priority. Organizes information and defines next steps for investigations of high risk, impact, or exposure. Facilitates discussions on developing tactical investigation strategy and direction. Assesses and communicates immediate and potential risks to leadership and key stakeholders, and offers suggestions for overcoming potential obstacles in a timely manner. 

• Independently identifies and interprets broader, complex sources of information and appropriate investigative tools and technologies to resolve investigations of high risk, impact, or exposure. Coordinates and collaborates with relevant internal stakeholders to execute objectives. Distills information from complex data to prepare investigation plans and procedures. 

• Independently identifies, gathers, and reviews underlying documentation, internal and external data, relevant facts, and internal and external industry trends related to investigative matters. Compiles data from different complex sources, tracks and records the findings to assist the investigation. May collaborate with colleagues to source and interpret relevant data. 

• May independently utilize advanced interview skills to schedule and conduct highly complex interviews to gather relevant information, establish facts, and determine root causes. Leverages compiled data from data review and synthesis during interviews to advance investigation. Conducts complex analyses on information gathered during interviews to validate facts, generate insights, and identify gaps or outliers in known information. Simplifies complex topics to assess root-cause analyses and remediation efforts. 

Case Management 

• Independently manages and monitors supplier, internal/external partner, stakeholder resources to drive cases to an outcome. May manage programs, trainings, supplier utilization strategies, and resources within budget, resulting in the utilization of resources and cost effectiveness. Drives management of stakeholder expectations. 

• Independently documents complex case activities in accordance with global team standards. Develops complex reports to include relevant investigation information, maintain clear communication on the progress and next steps, and deliver succinct work products t