Theater Support Lead, SME

Theater Support Lead, SME

Job Category: Engineering and Technical Support

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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The Opportunity:

CACI is seeking an Subject Matter Expert level Theater Support Lead to support U.S. Southern Command (USSOUTHCOM) in Doral, FL. This position is contingent upon award.  
 

This position will be responsible for overseeing and optimizing the delivery requirements of the SCITES 2 contract supporting USSOUTHCOM activities.  This role will play a crucial part in ensuring smooth and efficient implementation of the Enterprise Information Environment (EIE) supporting USSOUTHCOM Cyber Information Technology Enterprise Services (SCITES). 

Responsibilities:

• Manages fielding activities and ensures timely delivery of fielding CDRLs, in support of USSOUTHCOM DoDIN operations services 

• Conducts fielding site surveys and pre-installation site coordination teleconferences; validates hardware Shiplists and technical drawings 

• Coordinates manpower for fielding activities and ensures fielding efforts meet timelines 

• Validates technical installation and configuration documentation for infrastructure and enterprise services products prior to fielding components 

• Provides technical input to engineering efforts at JTFs, SCOs and offsite locations 

• Provides daily installation and configuration reports to DAO leadership during all fielding efforts 

• Possesses domain and expert technical knowledge and may supervise others 

Qualifications:
Required: 

• US citizen with active Secret security clearance 

• Bachelor’s degree in information technology, Computer Science, or related field 

• At least 8-12 years of experience in IT Services Support Operations 

• ITIL v4 Foundation certification 

• Demonstrated Leadership as a technical leader 

• Experience organizing, directing and implementing contract activities for various concurrent projects in multiple countries

• Successful track record within DoD operations, IT help desk, systems administration, network installation, facilities management, logistics inventory management, and movement

• Proven ability to lead and facilitate meetings with diverse groups of stakeholders 

• Strong analytical and problem-solving skills 

• Experience with change management tools and ITSM platforms (ServiceNow) 

Desired:

• Project Management Professional (PMP) Certification 

• Experience in a large, distributed IT enterprise 

• Knowledge of DevOps practices and principles 

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What You Can Expect:

 

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