Senior Third Party Risk Manager

Job Family

Risk Management - General

About Us 

 

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential unleashed by leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.  

 

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there. 

    

Transamerica is a part of Aegon, an integrated, diversified, international financial services group. The Aegon companies employ over 21,500 people and have approximately 31.7 million customers.* For more information,  visit www.transamerica.com. 

 

Who We Are 

  

Transamerica has been making financial services available to the many, not just the few, for more than 100 years. We’re a leading provider of life insurance, retirement, and investment solutions, serving millions of customers throughout the United States. Transamerica’s dedicated professionals focus on helping people live their best lives through saving, investing, and protecting their loved ones. Transamerica is dedicated to building America’s leading middle market life insurance and retirement company, providing a broad range of quality individual life insurance policies, workplace supplemental insurance benefits, workplace retirement plans, individual retirement accounts, and investment products, including mutual funds, annuities, stable value solutions, as well as investment management services. 

 

What We Do 

 

Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, and Employee Benefits), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People and Places; Brand; Corporate Affairs; Risk; and Technology). 

Job Description Summary

Reporting to the Director of Third Party Management Risk & QA, this position is a quality assurance-focused role responsible for ensuring Program output meet the established standards set by Transamerica’s TPRM Program. The incumbent will be responsible for generating and implementing quality assurance standards, conducting quality inspections/monitoring of Program output (data, artifacts, deliverables, etc.), identifying quality problems, and working with the team to resolve and solution.

Job Description

Responsibilities:

TPRM Quality Control

• Establish process and protocol to drive quality improvement and reduce defects in the TPRM Program processes

• Develop processes/protocols to support data quality & integrity throughout the Program

• Update TPRM Program standards, procedures, templates, etc. as needed to improve quality

• Identify and implement Program changes if necessary, to increase efficiency and reduce errors

• Prepare production reports and maintain production dashboards to increase visibility & focus on key Program deliverables

• Conduct training to team members as needed, to drive standardization and consistency of Program execution

• Help troubleshoot issues and implement solutions

• Be a quality champion to other team members on importance of data hygiene and data integrity

TPRM Quality Assurance

• Conduct quality inspection of Program output, deliverables, and data points for accuracy and completeness

• Perform data analytics to identify data gaps, inconsistencies, discrepancies, or errors

• Monitor Program data sources and databases for quality issues and work with the team to resolve quality problems timely

• Prepare reports on the results of quality inspections

• Evaluates outcomes of quality inspections, present to team leadership, and propose ways to improve or gain efficiencies

• Conduct user testing to evaluate new Program tools or platforms to identify defects, glitches, or other quality issues as needed

Other Responsibilities

• Support Program development and ongoing maturation of the TPRM Program through updating Program procedures, developing / documenting process workflows, enforcing Program protocols, etc.

• Complete research & analysis as needed to close Program gaps

• Manage Program tools and infrastructure such as internal SharePoint, Power Automate workflows, Power