Customer Service Representative - Swiss German Speaker

Swizzonic is a trusted Swiss provider of domain management, web hosting, and digital presence solutions. With a strong focus on security, reliability, and customer service, Swizzonic empowers individuals and businesses to build and grow their online presence with confidence — all from within Switzerland and in full compliance with local data privacy standards. We are currently looking for a Customer Service Representative to our team.

Responsibilities:

• Establish a relationship of trust with every customer who contacts us, representing
• the values of the company.
• Provide first level support on domains, email, hosting, dedicated and virtual servers
• and website creation tools. Accompany the customer until his questions are fully
• answered.
• Detecting the needs of our customers, advising them on the purchase of new
• products.
• Commercial attitude
• Follow up with customers in need of support and technical assistance by email,
• chat and/or telephone.
• Escalate queries that cannot be resolved to the second level support team.

We offer:

• We offer a stable position, close and friendly environment.
• Continuous learning, so that you are always up to date with what's happening in our
• sector thanks to our technical training courses
• Tickets Restaurant to keep you energised
• Health insurance
• If you prefer to work from home no problem, we do remote work since 2019.
• And what we value most, a good working environment: young and human.

Requirements:

• German language high skills are essential. (Swiss-German would be a big plus)
• English would also be welcome. Italian and French are a plus.
• You must have demonstrable previous experience in customer service and/or helpdesk. If you don't have experience, that's fine, but you must have related studies and/or a clear customer orientation and attitude to compensate for it :)
• Impeccable oral and written communication
• We are not looking for just any telemarketer, but a person who is able to work autonomously in a highly collaborative environment.
• High customer orientation: Win – Win
• If you have experience working in Swiss market is optimal Key competences:
• Passion for helping others - you love what you do
• Teamwork: collaboration both with the team in your department and with other departments in the company.
• Independent: No one needs to push you to excel; it's just who you are.
• Proactive: You are eager to learn, adapt and improve your work; you seek help and use it well.

"Come as you are"

Everyone is welcome here. Diversity & Inclusion are at our core. Far above any

technical competence, we value respect, openness, and trusted collaboration. We do

not tolerate intolerance