Senior Director, Client Accounts - AI Data Foundry

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Enterprise Technology, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

This role can operate remotely within the US (we are prioritizing candidates based on the US West Coast) OR be based out of one of our major US office locations - Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA.

The Opportunity

As Senior Director, Client Accounts for our AI Data Solutions practice, you will lead a high-performing team of Client Account Partners aligned to some of the most influential technology firms in the world. You will be both a people leader and a hands-on client executive, setting the strategic direction for your team while personally owning and deepening relationships within a portfolio of marquee accounts. This role sits at the intersection of artificial intelligence, data operations, and client success, requiring a strong understanding of the full AI data lifecycle from initial collection and annotation through to validation, fine-tuning, and model evaluation.

Our service offerings span the breadth of what modern AI development demands. On the Generative AI side, we partner with clients to build human-aligned datasets for fine-tuning and evaluating large language models, supporting workflows including Supervised Fine-Tuning (SFT), Reinforcement Learning from Human Feedback (RLHF), red teaming, and bespoke dataset creation across more than 20 domains and 100 languages. We deliver data for AI & robotics to help robotics labs with sensor setups, hardware integration, foundational training/simulations, and real-world interactions. In the arena of data for search & ads we leverage two decades of experience in delivering uninterrupted data that powers the world's leading search and content platforms. Rounding out our portfolio, we offer a library of off-the-shelf datasets purpose-built for training and evaluating LLMs, computer vision models, and audio AI systems, providing clients with accessible, cost-effective solutions ready for immediate integration.

The ideal candidate will bring both technical fluency and a client-facing mindset, with the ability to translate complex data requirements into scalable, high-quality solutions that drive measurable outcomes for AI development initiatives.

Responsibilities

Team Leadership & Development

• Lead, mentor, and develop a team of Client Account Partners focused on industry-leading technology firms, while fostering a culture of accountability, curiosity, and client-first thinking.

• Set clear performance expectations and support each team member in building and executing account strategies that drive retention, expansion, and net-new revenue.

• Coach the team on Data-specific solutioning (data collection, data annotation, and data validation), consultative selling, and executive engagement, ensuring they can credibly advise clients on labeling workflows, quality frameworks, and AI training best practices.

• Conduct regular account reviews, pipeline assessments, and deal coaching sessions to maintain forecast accuracy and identify risks or growth opportunities