Chief of Emergency Operations, Operations Officer V (NCS) - Mayor's Office of Homeless Services

THIS IS A NON-CIVIL SERVICE POSITION

POSTING DATE: 4/28/2025

SALARY RANGE: $93,622.00 - $149,726.00 ANNUALLY

BACKGROUND CHECK

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed. 

PROBATION

All persons, including current City employees, selected for this position must complete a mandatory 6-month probation.

SUMMARY OF POSITION

The Mayor's Office of Homeless Services (MOHS) is the designated lead agency for the CoC and works to implement federal, state, and local policy and best practices in addition to administering and monitoring homeless services grants.  MOHS administers approximately $75 million annually for programs that include street outreach, emergency shelters, transitional housing, rapid rehousing, permanent supportive housing, Housing Opportunities for Persons with AIDS (HOPWA), meal programs, and eviction prevention. Each year, through a network of partner providers, the homeless services program delivers housing and supportive services to over 25,000 individuals and families. More information can be found at: https://homeless.baltimorecity.gov/

The Mayor’s Office of Homeless Services seeks an experienced Chief of Emergency Operations who possesses strong leadership and problem-solving skills; is experienced and knowledgeable about Federal, State and local regulations governing emergency shelters and outreach teams who serve constituents experiencing homelessness. This position will play a critical role in promoting the mission of MOHS to make homelessness rare and brief in Baltimore City.  The position includes oversight of six (6) year-round emergency shelters, day centers, and responsible for implementing oversight of (6) year-round emergency shelters, day centers, and being responsible for implementing hypothermia shelters during winter season. and reports to the Deputy Director.

ESSENTIAL FUNCTIONS

• Develops and executes MOHS advocacy agenda in conjunction with the Agency Director, including legal, regulatory, and sustainability polices that will accelerate MOHS’s mission.
• Oversight of the managers of the following teams within the Mayor’s Office of Homeless Services – Emergency Services, Outreach, and Housing.  In addition, the incumbent ensures internal and external coordination among the teams to ensure clients are connected to shelters, supportive services and housing supports that lead to housing stability.
• Oversees full compliance with all applicable federal and state legal mandates as well as compliance with agency standards and regulatory requirements that governs emergency shelters.
• Supervises management of program capacity; oversees the timely provision of bed assignments for new and returning clients and will work closely with shelters to ensure accuracy of shelter census and bed availability.
• Manages the provision of social services, provides direction and support to ensure programmatic goals and objectives are achieved, clients’ social service needs are met, and independent living plans are developed, monitored, and executed.
• Participate in bi-weekly case conferences with emergency shelters, housing providers and internal staff to address and resolve barriers that are impeding clients’ ability to successfully exit shelter.
• Manages external relationships with community groups and the local Community Board to address community concerns and promote good relations.
• Directs the administrative functions of the facility to ensure that staff adhere to City and Agency policies and procedures with respect to time and leave regulations, absence control provisions, overtime allocations and control plans. Foster compliance with the Agency Code of Conduct and enforce any other applicable City, State, and Federal directives.
• Identifies and provides recommendations on improvements across the organization and helps to solve core problems within the organization; provides tactical support to implement programmatic ideas and strategies and other MOHS staff in their interactions by tracking the ongoing status of each relationship and pro