Commercial Property Claims Adjuster

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

As a Commercial Property Claims Adjuster you will work with customers who have experienced a loss to their commercial property, helping them through the claims process. Working with vendors, adjusters, and other experts, you will demonstrate empathy, strong listening skills, business acumen, and organizational effectiveness as you manage a wide variety of Commercial claims through to completion.  

*Note: The internal title for this role is Claims Specialist.

Why claims? The work our adjusters do is meaningful and matters to every individual and family we support through the claims process. One of our adjusters who was in Atlantic Canada supporting customers through Hurricane Fiona said it best: “Some people wonder why we do what we do, but when a moment like this comes along, you see the difference we can make in someone’s life.”

What you'll do here:

• Analyze information gathered, interpret insurance policy wordings, determine coverage, and assess damage　 
• Develop an action plan to ensure all aspects of the claim are addressed  
• Manage all financial components of the claim, including setting reserves and ensuring prompt and equitable settlements in line with Intact’s policies and standards 
• Ensure clear and concise information and direction is provided to vendors  
• Work with experts including appraisers, engineers and others to help drive progress throughout the claim 
• Provide a superior quality of customer service to external and internal customers, and answer queries relating to the claims process 
• Keep up to date on Intact’s insurance products, appraisal and investigation techniques, and service

What you bring to the table: 

• Willingness to learn and a desire to build a rewarding career in insurance
• Claims or construction knowledge is an asset
• Adaptable and agile in a rapidly evolving business 
• Demonstrates a passion for customer service with strong written and verbal communication skills　 
• Self-motivated and capable of working in a fast-paced environment　 
• A forward thinker who is able to foster new ideas 
• Superior organizational skills and results-driven  
• Demonstrated negotiation and conflict management skills  
• Ability to learn and work effectively in a hybrid or remote environment  
• Work on files outside of a call centre / queue environment 

#LI-Claims #LI-Hybrid

Salary of the successful candidate will typically be positioned between the following range, taking into consideration a number of factors including prior experience, qualifications, anticipated contribution to role, location and internal equity:

$75,800.00 - $113,600.00

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will li