Job Title

Facility Maintenance Supervisor

Job Description Summary

The role of the Facility Supervisor is to oversee the execution of activities performed by
company employees and sub-contractors in accordance with C&W Services policies and procedures
at a key client site.

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Oversight of all processes ensuring conformance to federal, provincial, and local regulations, and conformance with company and customer policies.
• Include “Safety First” program leadership, customer relations, employee development, staffing, policy implementation / enforcement, budget preparation and cost control.
• Includes budget and financial management, quality control, maintenance process development and conformance, and all account administrative functions. Must demonstrate good judgment at all times when making decisions affecting the company’s business.
• Patrol and monitor physical environment for noticeable deficiencies with air flow/ quality, heat/ cooling/ lighting or security systems. Utilize BAS software for gathering and analyzing building performance intel.
• Oversee the facility's predictive maintenance program with special attention to non-evasive procedures. Respond to or provide direction to resolve all deficiencies during normal working and after hours.
• Ensure that maintenance work orders are completed and accurate; carry realistic priorities and proper approvals.
• Presides at weekly scheduling client meetings, reconciles the maintenance requirements so that facility maintenance needs are met.
• Ensure that all work performed under his/her supervision is done in a timely and cost-effective manner according to the applicable codes.
• Effectively communicate in person, and electronically to relay complex information to customers, occupants and manager.
• Produces monthly financial and operational reports and additional reports as requested.
• Ensures work order and daily time sheet documentation is accurately completed
• Maintain upkeep of computer tracking systems of work order information
• Establish and maintains work performance standards and improvement processes
• Conducts quality assurance checks
• Coordinates and manages special project work related to site maintenance and facility improvements
• Resolves on-site service delivery issues.
• Maintains effective ongoing customer relations through email, telecommunications and face-to-face interaction
• Participates in planning/reporting meetings with client and/or all levels of C&W Services staff
• Conducts site evaluations and audits
• Manage, communicate with and oversee work and safety performance of sub-contractors regarding outsourced maintenance related work and projects as assigned
• Works safely at all times and promptly informs management about unsafe conditions existing in the work area
• Must maintain a consistent and good attendance record in accordance with Company policy
• Perform other tasks as assigned by Regional Manager
• Manages staff or contractors performing Landscaping, Pest Control, Janitorial, Carpentry, Paint, Movers, Mail Room Operations

NON-ESSENTIAL FUNCTIONS / DUTIES:  

• Ensure that maintenance work orders are completed and collaboratively works with maintenance planner and scheduler to efficiently and effectively complete maintenance work.
• Ensure that all work performed under his/her supervision is done in a timely and cost effective manner according to the applicable codes.
• Ensures that environmental procedures and issues are being implemented through the directions of the customer’s environmental specialist representatives.
• Meet departmental responsibilities and objectives.
• Sustain effective communication with management regarding operating situations.
• Contributes to the overall success of the Facilities Management program by performing all other duties and responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES, if any:

• Participate in the on boarding of janitorial and maintenance subcontractors.
• Manage, hold team accountable and evaluate staff performance.
• Lead a team of approximately 1-3 C&W Services employees
• Enforce C&W Services Human Resource and Safety policies and procedure