Adult Care Facility Complaint Surveyor/Investigator (Non-Clinical)- NYC

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

PCG is seeking Experienced Professionals to work as part of a team with a Registered Professional Nurse (RN) or Licensed Practical Nurse (LPN) to conduct on-site investigations in Adult Care Facilities across the State of New York. The Designated Complaint Investigator will:

Duties and Responsibilities:

• Conduct on-site and offsite complaint, incident, death, and questionable operations investigations at facilities as assigned

• Follow all NYSDOH-established protocols pertaining to the assigned investigation, including but not limited to:

• • Interviewing residents, staff, and witnesses

  • Conducting records reviews

  • Site inspection

  • Investigation closure process

• Document all investigation activities in the appropriate data system(s) following all documentation timeline criteria

• Participate in closures and emergency events as assigned

• Attend and complete all training, both in person and remotely, as required

• Obtain Surveyor Minimum Qualifications Test Certification within one year of employment

• Professionally represent PCG and the NYSDOH

Required Skills

• Ability to work both independently and as a part of a team

• Ability to think critically, incorporating multiple factors into larger concepts.

• Ability to work with and relate to others with customer relation techniques, professionalism, and respect for other cultures

• Ability to effectively use active listening and interviewing skills

• Superior organizational and interpersonal skills

• Ability to consistently interact with individuals, family members, guardians, provider staff, and others appropriately, professionally, and respectfully.

• The ability to function as a part of a diverse work team

• Exceptional strength in strategic thinking, analysis, problem-solving, organizational leadership, and collaboration

• Demonstrated ability to establish and execute defined goals and objectives to ensure compliance with performance measures

• Strong verbal and written communication skills

• Compassionate and people-oriented

• Proficient with MS Office: Word, Excel, Outlook, PowerPoint

• Must have a reliable internet connection

• Must have a valid driver's license and reliable transportation to travel to on-site facility and regional office locations

Qualifications

• Social Worker with a master’s degree in social work or master’s degree in a related field with one (1) year social work experience or a Bachelor’s Degree in social work plus thirty (30) graduate credits; or a Bachelor’s degree in a field related to social work with two (2) years of survey or investigation experience or;

• Pharmacist, currently licensed and registered in New York State to practice pharmacy, with one year (1) survey or investigation experience or;

• Dietitian-Nutritionist currently registered in New York State with one (1) year survey or investigation experience or;

• An individual with a bachelor’s degree in dietetics with satisfactory completion of the requisite dietetic internship having taken place in a healthcare facility or;

• New York State licensed private investigator, currently licensed and registered or;

• New York State police officer with two (2) years of investigation experience or;

• Surveyor Minimum Qualifications Test Certification, preferred

Working Conditions

• Office Setting

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.